Strategic Account Manager, Pharmacy Operations at Delivery Hero

Karachi, Punjab, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

P&L Management, Revenue Growth, Negotiation, Stakeholder Management, Forecasting, Data Analysis, Cross-Functional Leadership, Market Intelligence, E-commerce, Root Cause Analysis, Process Optimization, Relationship Mastery, Strategic Planning, Contract Negotiation, Account Management, Retail Landscape Knowledge

Industry

technology;Information and Internet

Description

Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Commercial Ownership & Portfolio Growth Own the P&L and commercial performance of assigned strategic accounts. Drive sustainable revenue growth, margin expansion, and long-term partner retention. Develop and execute Joint Business Plans (JBPs) to unlock incremental growth opportunities. Identify whitespace opportunities across assortment, pricing, promotions, and expansion. Strategic Acquisition & Negotiation Identify and onboard high-value key partners aligned with company growth strategy. Lead complex, high-stakes negotiations to secure commercially viable, margin-accretive agreements. Structure partnerships that balance scale, profitability, and competitive positioning. Executive Stakeholder Management Serve as the executive point of contact for senior partner stakeholders. Build high-trust, long-term strategic relationships that drive exclusivity and loyalty. Influence internal leadership and external partners to align on growth priorities and execution roadmaps. Data-Driven Performance Leadership Forecast and manage monthly, quarterly, and annual revenue targets. Translate data into actionable commercial strategies across product mix, campaigns, and operational efficiency. Present performance insights and strategic recommendations to senior leadership. Proactively identify risks and implement corrective actions to protect targets. Cross-Functional Leadership & Execution Lead cross-functional collaboration across Product, Marketing, Operations, Logistics, and Finance. Ensure seamless execution of campaigns, expansions, and operational improvements. Drive accountability across teams to deliver against commercial objectives. Customer & Market Excellence Champion a customer-first mindset to enhance experience, reliability, and service standards. Leverage market intelligence and competitive insights to strengthen category positioning. Continuously optimize assortment, promotions, and pricing strategy based on performance data. Qualifications Education: Bachelor’s Degree in Business Administration, Marketing, or a relevant field. An MBA is a plus. Experience: 4–5 years of proven experience in high-stakes account management, preferably within the pharmaceutical industry or a fast-paced e-commerce environment. Industry & Technical Expertise Market Intelligence: Deep-rooted understanding of the Pakistani retail landscape, specifically the nuances of drug distribution, pharmacy chains and DRAP regulations. Digital Proficiency: Solid knowledge of the internet economy and e-commerce growth levers. Data Command: Highly data-driven with advanced proficiency in Microsoft Excel or Google Sheets (ability to perform trend analysis, forecasting, and performance tracking). Strategic & Operational Mindset Process Excellence: Ability to perform root cause analysis on account churn or performance dips and the skill to build/optimize process flows to streamline the partner experience. Ownership: An acute sense of responsibility; you don't just manage accounts—you take full ownership of their P&L and long-term success. Attention to Detail: Rigorous focus on every step of the account lifecycle, from onboarding to complex contract negotiations. Soft Skills & Leadership Relationship Mastery: Exceptional ability to build rapport with C-suite executives and key stakeholders. Proactive Leadership: A self-starter capable of leading independent projects and driving "win-win" strategic initiatives without constant supervision. Ambition: High energy and driven to exceed KPIs in a competitive, evolving market. Additional Information We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us! We love people who can develop things from scratch, own them and then work on improving them We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!

Responsibilities

The role involves owning the P&L and driving sustainable revenue growth for assigned strategic pharmacy accounts through Joint Business Plans and identifying whitespace opportunities. Key duties include leading complex negotiations, serving as the executive point of contact for senior partners, and managing performance targets through data translation.