OBJECTIVE:

To lead, manage and develop an established portfolio of security contracts in Central London. To be responsible for the effective operational and administrative management of the service delivery of the portfolio of client contracts.
We are looking for an experienced security professional, to work in Central London who, as the Strategic Account Manager in partnership with our clients, will deliver an effective 1st class security service.

• To have the operational management responsibility for the allocated portfolio of contracts.
• To liaise with clients to ensure KPIs and SLAs are met and exceeded.
• Build positive relationships with your client base by maintaining regular contact through regular meetings and ongoing communications
• Lead by example, demonstrate correct behavioural competencies in addition to being a Security SME
• To create annual/quarterly strategic operational objectives for all allocated contracts
• To ensure all Unitrust and the clients policies and procedures are adhered to
• To ensure all site policies and procedures are maintained and regularly reviewed
• To lead and motivate the security teams ensuring the ethos and core values of UniTrust and their clients emanate within their roles and responsibilities
• To ensure the teams are resilient in providing excellent customer service and security
• To forge strong successful relationships with other services providers and stakeholders, creating a seamless partnership in providing premier security and customer service.
• To liaise with all departments at head office and to seek advice and guidance where necessary
• Ensuring all issues and incidents are dealt with and reported on in a timely, professional and efficient manner to the client and control team
• Ensure that all contract security personnel are aware, have read and understood, the current AI’s, clients policies and procedures and relevant post instructions.
• Managing the administration and welfare of the site security teams, including induction and continuation training, probation, and setting objectives during annual appraisals
• To for part of the senior team in mobilising all new key accounts
• To support the senior management in the writing and presentation of tenders
• Be pro-active in identifying potential problems at an early stage and offering practical solutions.
• Make suggestions to improve the efficiency and effectiveness of the operations of the Company