Strategic Account Relationship Manager (Property Claims) at USAA

Chesapeake, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

147390.0

Posted On

26 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Vendor Management, Contract Management, Property Claims Oversight, Relationship Management, Data Analysis, Issue Resolution, Communication Skills, Project Management, Business Acumen, Negotiation Skills, Performance Monitoring, Supplier Governance, Procurement, Supply Chain Management, Interpersonal Skills, Influencing Decisions

Industry

Financial Services

Description

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The role is responsible for supporting third-party vendors involved in property claims. This includes being a great partner with all vendors that execute property claim services, such as home repairs, estimates, and contractors. The individual will need to handle all aspects of managing a portfolio of contracts related to property claims and possess a strong understanding of third-party vendor management. Key aspects of this role include: Vendor Management: Overseeing third-party vendors who provide services for property claims. This encompasses identifying, selecting, onboarding, and monitoring these vendors. Contract Management: Managing a portfolio of contracts with these vendors. This involves ensuring contracts are clear, legally sound, and outline the scope of work, timelines, liabilities, and insurance requirements. Property Claims Oversight: Understanding the lifecycle of property claims and how third-party vendors contribute to their resolution. Relationship Management: Building and maintaining strong relationships with vendors to ensure efficient and effective service delivery. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Manage supplier relationships with external partners and internal business team members. Monitor strategic account partner satisfaction, understands, and applies data-driven insights to influence strategies to drive the achievement of business goals. Assist senior or lead with timely and appropriate resolution of escalations from supplier relationships. Partner with team to work with research, analytics, finance, and staff area leaders to identify, influence and lead cross departmental improvement efforts. Find opportunities to document and facilitate improvements to processes. In partnership with senior and leads, participate in periodic meetings with senior personnel and partners to cultivate relationships and uncover opportunities to develop operational efficiencies of products. Ensure risks associated with business activities are effectively identified, measured, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum 4 years' experience in supplier relationship management, to include supplier governance, procurement, and/or supply chain management experience. Proficient knowledge and experience with applicable industry and products for the assigned functional area. Basic Data Analysis skills. Strong relationship management skills and demonstrated ability to influence decisions at leadership levels. Strong issue resolution and follow-up skills. Demonstrated experience communicating with Senior leaders and strong interpersonal skills. Strong written communication skills. Proficient knowledge of project management and prioritization skills. Proficient level of business acumen in the areas of the business operations, industry practices, regulatory requirements, and emerging trends required. Travel may be required. What sets you apart: Property Claims Knowledge: Deep understanding of property insurance policies, coverage, endorsements, and exclusions. This includes knowledge of different perils (fire, water, wind, hail, etc.) and how they impact property. Communication & Relationship Management: This encompasses clear, transparent, and honest communication, active listening, building trust, and fostering mutual respect. It includes understanding non-verbal cues, knowing when to listen, and using persuasive language to inspire collaboration. Negotiation Skills: The ability to effectively negotiate contracts, terms, pricing, and service levels is crucial. Performance Monitoring & Management: This involves setting clear, measurable performance benchmarks (KPIs) and regularly reviewing vendor performance against these standards. It includes providing constructive feedback, identifying underperformance early, and driving continuous improvement. Compensation range: The salary range for this position is: $77,120.00 - $147,390.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an existing USAA employee, please use the internal career site in OneSource to apply. Please do not type your first and last name in all caps. Find your purpose. Join our mission. USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection here.

Responsibilities

The role involves managing supplier relationships and overseeing third-party vendors involved in property claims. It includes contract management and ensuring efficient service delivery through strong relationship management.