ABOUT THE COMPANY

Phoenix Contact’s roots are in Germany. Our headquarters are in Blomberg. Originally founded in Essen in 1923, we have grown over the years. With over 50 subsidiaries worldwide, we truly have Global reach. Together with customers and partners, we design solutions for the future using trend-setting connection and automation technology. Wherever they are needed - for example, in transportation infrastructure, electromobility, for clean water, regenerative energies and intelligent supply networks, or energy-efficient machine building and systems manufacturing. We face up to technological developments and the associated changes in society. With more than 100 years of experience in the field of machine building and automation, we are working on tomorrow’s intelligent production today.

DESCRIPTION

The Strategic Accounts Customer Service Specialist will establish an integrated relationship with Phoenix contact and our strategic customers, creating a partnership to improve the overall customer experience. This individual would be the main point of contact in their direct buying relationship and ensure Phoenix contact provides the level of customer service required to support their business. This will mean the individual will need to build relationships within the organization such as Purchasing, Logistics, Production, Quality and Engineering departments.
This role involves addressing sales inquiries, resolving issues, providing pricing and ensuring seamless service to foster long-term partnerships and building the Phoenix Brand. Working with the Strategic Account Manager, lead a quarterly business review with Purchasing on company performance and report card status.

QUALIFICATION REQUIREMENTS

• Post-secondary education
• Previous experience in a Customer Support / Service role preferably handling key/strategic accounts
• Knowledge of MS Office Software
• Experience with ERP and CRM software packages

ESSENTIAL JOB REQUIREMENTS

• Must be able to sit for long periods of time, while using a computer and telephone
• Must be able to manage stress in a fast-paced environment, adhering to deadlines
• Must be available to travel for onsite meetings
  We are offering an attractive remuneration package, employee benefits and the opportunity to contribute to a fast-paced growing company with dynamic leadership and a history of growth and profitability.

PHOENIX CONTACT LTD WELCOMES AND ENCOURAGES APPLICATIONS FROM PEOPLE WITH DISABILITIES. ACCOMMODATIONS ARE AVAILABLE ON REQUEST FOR CANDIDATES TAKING PART IN ALL ASPECTS OF THE SELECTION PROCESS.

We appreciate your interest; however only candidates selected for interviews will be notified

Please refer the Job description for details