Strategic Accounts Software Support Specialist (Internal Candidates) at Campspot

, , United States -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

55000.0

Posted On

11 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Account Management, Software Support, Communication Skills, Problem Solving, Attention to Detail, Technical Ability, SaaS, Google Business Suite, Microsoft Office, MS Excel, Relationship Building, Customer Satisfaction, Cross-Functional Collaboration, Urgency, Patience, Courteous Demeanor

Industry

Software Development

Description

As a Strategic Accounts Software Support Specialist, you will assist our Strategic partners with software support requests. Your primary responsibility will be to work with campground and resort staff on inbound call/email questions in a range of difficulty. You will become a master of the ‘ins and outs’ of the Campspot reservation software. You will be expected to courteously share this expertise with campground management and staff at their request by phone, email, and remote desktop demonstration. A high level of technical ability is preferred. Shift/hours: Monday - Friday 9a - 6p EST Key Responsibilities: Account Management: Serve as a primary point of contact for our strategic customers. Develop a deep understanding of each customer's business, goals, and challenges. Build and maintain strong, long-lasting relationships with key stakeholders. Customer Support: Manage and own a queue of strategic account support tickets. Provide assistance for additional customer support requests as required. Customer Satisfaction: Proactively address customer inquiries, issues, and concerns. Collaborate with cross-functional teams to deliver exceptional service and support. Provide exceptional customer service and work with a strong sense of urgency. Qualifications: 1-2 years in a customer service, account management, or software support position Excellent written and verbal communication skills Patient and courteous demeanor when working with customers Availability to work the above-mentioned schedule Attention and obsession with detail and accuracy Effectively and efficiently solve problems ranging in difficulty Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities Preferred Qualifications: Available to start immediately 3 years experience in customer service or related role Experience working in the recreation/hospitality/tourism industry Experience working with Software as a Service (SaaS) Proficient in Google Business Suite and Microsoft Office, specifically MS Excel Compensation and Benefits: Base salary: $55k Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates 401(k) plan with employer match Flexible and casual work environment: we offer flexible PTO and a remote-first workplace Employee camping credit to encourage getting outdoors and experiencing our product!

Responsibilities

The Strategic Accounts Software Support Specialist will serve as the primary point of contact for strategic customers, managing support tickets and addressing inquiries. They will also build relationships with campground and resort staff, providing software support and expertise.