Strategic Accounts Supervisor at GSFoods

Ontario, California, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

78000.0

Posted On

16 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Problem-solving, Verbal Communication, Written Communication, Attention To Detail, Organization, Planning, Interpersonal Skills, Spanish Fluency, Multi-tasking, Data Organization, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, People Management, Customer Service, Process Optimization

Industry

Logistics;Transportation;Supply Chain and Storage

Description

TITLE: Strategic Accounts Supervisor DIVISION: Strategic Accounts REPORTS TO: Vice President of Strategic Accounts FLSA CLASSIFICATION: Exempt/Salary Gold Star Foods is the leading food distributor to K-12 schools in the United States. We are a company devoted to providing our customers with incredible customer service. We know that it is our employees who make the difference! Join our team and find out what it is like to work somewhere where you enjoy getting up for work every day! POSITION OVERVIEW: The Strategic Accounts Supervisor will oversee the day-to-day operations of key strategic accounts. This leadership position will drive organizational efficiency, focus on optimizing processes, foster strategic partnerships, and spearhead departmental collaboration. The position also ensures that systems are in place and utilized to capture and report on customer metrics, including any customer feedback or trends in product or service issues. PRINCIPLE RESPONSIBILITIES: * Establish efficient communication and serve as the day-to-day liaison between key strategic customers and internal departments. * Resolve customer requests, questions, and complaints. * Focus on customer service rate of 98.7% forall strategic customers. * Coordinate the day-to-day operations of the department byensuring customer service processes are followed. * Maintain quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements; improving customer experience. * Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional industry events. Stay up to date on industry practices and standards; Identify new tools and technologies to better serve the customer. * Promote and cultivate the GSF Customer Experience culture. * Maintain staff by recruiting, selecting, orienting, onboarding, and training employees; manage schedules; managing yearly reviews; maintaining a safe, secure, and legal work environment; developing personal growth opportunities. REQUIRED SKILLS: * Ability to work in a fast-paced environment * Analytical problem-solving ability * Excellent verbal and written communication * Strong attention to detail required * Strong organization, planning and interpersonal skills * Fluency in Spanish strongly preferred * Ability to multi-task and organize large amounts of data * Proficient in Microsoft Office (Excel, PowerPoint, Word). Ability to utilize other computer systems. EDUCATION/EXPERIENCE: * High School Diploma or GED (bachelor’sdegree is preferred) * 5+ years of customer service experience required, preferably working with high priority accounts. * 2+ years of people management experience TRAVEL REQUIREMENTS: * This position may require travel up to 0% of the time. Salary: $72,000-78,000 + 5% Bonus potential. WORKING CONDITIONS AND PHYSICAL DEMANDS: Professional office environment. Primary office environment is ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periods throughout the day. Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques are required. May include lifting up to 50 pounds on occasion. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EOE M/W/Vet/Disabled The above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements as the employee may be required to perform any other duties as assigned. In the event of an absence where the teammates cannot perform these duties, the manager will determine who shall perform these duties. Affirmative Action Statement: Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state or local law.

Responsibilities

Oversee day-to-day operations of key strategic accounts and serve as the primary liaison between customers and internal departments. Drive organizational efficiency by optimizing processes and managing staff recruitment, training, and performance reviews.