As a Strategic Alliance Lead, you'll serve as the main liaison for key strategic accounts within the PPD Central Laboratory services model, providing operational guidance, governance leadership, and strategic partnership expertise. You'll drive account growth, foster long-term client relationships, and ensure delivery excellence in alignment with client needs and Thermo Fisher Scientific objectives.
Key Responsibilities:
- Oversees a portfolio of strategic and growth-oriented accounts of moderate to high complexity. Responsible for advancing account maturity, scaling governance models, and enabling expansion across a diverse mix of client types and partnership structures.
- Client Engagement Level: Partners closely with senior client stakeholders, integrating operational and strategic perspectives to strengthen long-term relationships and support account growth.
- Decision-Making Latitude: Adapts governance models and service approaches for complex portfolios; decisions impact multiple accounts and cross-functional priorities.
- Business Development Role: Actively partners with business development on major renewals and expansions; shapes partnership proposals and ensures alignment with delivery capabilities.
- Governance & Issue Management: Designs/adapts governance for complex client needs; leads resolution of high-impact cross-portfolio issues.
- Internal Influence: Leads cross-business collaboration at senior leadership level; drives alignment across multiple functional leaders and geographies.
- Innovation & Continuous Improvement: Leads cross-portfolio improvement initiatives; contributes to innovation roadmap in service delivery and governance.
- Leadership & Team Development: Mentors Alliance Leads and managers; contributes to leadership capability building across the team.