ABOUT TIDAL COMMERCE INC.

Tidal is an outcome-focused, specialized eCommerce consulting and engineering boutique for B2C & B2B businesses, offering comprehensive solutions from ideation to implementation and management.

• Recognized as a Shopify Plus partner.
• Expertise in headless and composable technologies.
• Diverse B2C and B2B planning and implementation experience and a deep understanding of both markets.
• Integrated onshore and offshore teams in six countries, offering support for round-the-clock productivity.
• Member of Umbrella-Incorporated, a business consulting firm, Tidal provides holistic end-to-end digital transformation solutions with cross-functional expertise in strategy, finance, operations, marketing and technology.

QUALIFICATIONS

• 8+ years in client-facing roles, ideally within a digital consultancy or agency environment.
• Proven success managing enterprise client accounts ($5M–$25M+).
• Strong understanding of digital transformation, CX, commerce, and agile delivery models.
• Experience with cross-functional and distributed team leadership.
• Proficient in commercial constructs: pricing, SOW creation, contract renewals.
• Excellent communication, facilitation, and presentation skills for executive stakeholders.
• Familiarity with tools such as Jira, Confluence, and enterprise PM platforms is a plus.
• PMP, Scrum, or equivalent certifications preferred.

ABOUT THE ROLE:

We are seeking a seasoned client delivery leader to serve as the strategic and operational bridge between our clients and our cross-functional delivery teams. This role requires an individual with deep expertise in client relationship management, delivery oversight, commercial accountability, and team leadership for ensuring that client transformation goals are met with precision, insight, and sustained value.