Strategic Communication Specialist (Based in BKK/ KL, Relocation provided) at Agoda

Bangkok, Kuala Lumpur, Thailand -

Full Time

Start Date

Immediate

Expiry Date

01 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Strategic communications, Internal communications, Employee engagement, Stakeholder management, Project management, Event planning, Data analysis, Storytelling, Change management, Executive messaging, Rise Articulate, Canva

Industry

Software Development

Description

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team Agoda’s Customer Experience Group (“CEG”) provides operational support to our customers and partners across the globe. CEG is one of the biggest teams in Agoda, consisting of customer support specialists covering 38 languages, project managers, analysts, and L&D specialists. CEG’s purpose is to provide peace of mind for customers and partners by supporting them when they need us. To make that possible, we have enabling teams within CEG that improve the quality and efficiency of our support across customer and partner journeys. These teams include professionals from L&D, Talent Management, Project Management, Workforce Management and Analytics who work in a data-driven environment, eager to move fast and learn through experimentation. As part of the Change & Communications (C&C) Team, we support CEG priorities by enabling successful change adoption across our global operations. We partner closely with Operations and enabling teams to plan and execute structured change management and communications—ensuring employees understand the rationale and impact of change, minimizing disruption, building trust, and keeping teams engaged throughout transitions. This includes driving adoption of new products, tools and processes, and ensuring change is embedded into day-to-day ways of working. The Opportunity CEG operates at high velocity across multiple sites and audiences. To keep teams aligned, engaged, and confident through changing priorities, we need strategic communications that are clear, targeted, and consistently delivered through strong operating rhythms. We are looking for a Strategic Communications & Engagement Specialist to partner closely with CEG Senior Leadership and Agoda Communications to deliver high-quality communications and flagship engagement moments—while continuously improving our communications approach, assets, and channels. This is a hands-on role with space for creativity: shaping how messages land, designing engaging formats, and turning complex updates into narratives and experiences that help CEG teams understand what matters and what to do next. In this role, you will get to: Own end-to-end planning and delivery for CEG’s top-down communication rhythms (e.g. CEG Connect) shaping agenda, format, storytelling, and follow-ups to drive clarity, engagement, and action. Partner with Senior Leaders to craft and package key messages into audience-ready narratives, ensuring communications are timely, relevant, and aligned to CEG priorities. Support, design and enable international site visits for CEG leaders: Craft agenda, brainstorm activities, and create leader briefs to tailor Senior Leaders’ messages for its audience to ensure visits meet the intended objectives. Curate and tailor Agoda-wide announcements for CEG: Identify what matters, adapt for frontline team relevance, select the right channels, and sequence communications for maximum impact. Translate initiatives into communication objectives and audience outcomes; define who needs to know, what they need to believe, and the call to action after each communication. Measure communication effectiveness using available to continuously improve prove content, channel mix, and formats. Continuously improve comms assets and routines (templates, playbooks, measurement frameworks) to scale impact and efficiency. The ideal candidate has: Relevant experience in internal/strategic communications, employee engagement, event communications, or related roles with strong delivery ownership. Experience in planning and executing internal events/engagement programs (speaker coordination, interactive formats, post-event follow-up). Ability to translate business priorities into crisp message architecture and audience-tailored comms that drive understanding and engagement. Strong stakeholder management and collaboration skills across functions and seniority levels, with experience in briefing and coaching leaders. Strong analytical ability: comfortable in interpreting engagement data, and making evidence-based improvements. Excellent written and spoken English, with the ability to craft executive-level messaging and translate it into frontline-ready assets. Hands-on, proactive and high-ownership mindset; comfortable with ambiguity and fast-paced environments. Experience working with operations, customer service teams, or in multicultural environments is highly desirable. Proficiency in Rise Articulate and Canva is a plus. What you'll need to succeed: At least 3 years of relevant experience in managing projects or project tasks; experience coordinating delivery across multiple stakeholders. Strong command of English Data-driven mindset with a scientific approach to decision-making and problem solving. Strong stakeholder management skills. Ability to maintain constructive working relationships across functions and levels. Why Agoda: Competitive compensation package with relocation benefits as applicable Exciting, high-impact career opportunity with a major global OTA including moves between teams and global locations. You will be interacting with departmental senior leadership team regularly Dynamic and multinational Tech environment with colleagues of diverse educational and professional background Continuous learning and development opportunities through corporate learning programs Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/ LinkedIn https://www.linkedin.com/company/agoda YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Responsibilities

The specialist will own the end-to-end planning and delivery of internal communication rhythms and engagement moments for the Customer Experience Group. They will partner with senior leadership to craft audience-ready narratives and measure communication effectiveness to drive clarity and action.