Strategic Content Specialist at OKX

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Content Strategy, Knowledge Management, UX Writing, Editing, Content Research, Analytics, Project Management, Problem Solving, Collaboration, Adaptability, Critical Thinking, Content Automation, Tech Experience, Fintech Experience, AI Experience, Customer Experience

Industry

IT Services and IT Consulting

Description

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Team The Chatbot & Content Management team sits within Business Operations Support (BOS), a key function of Global Business Services (GBS). We design, build, and maintain the knowledge and conversational experiences that power customer support, internal operations, and scalable self-service. Our team partners closely with key stakeholders across the business to ensure content is accurate, accessible, and impactful across all channels, including the Knowledge Base, chatbot, and agent workflows. About The Opportunity As a Strategic Content Specialist, you will shape and execute content strategies that elevate the GBS experience and strengthen the OKX brand. You’ll create clear, engaging, and user-centric content across multiple platforms - ranging from KB articles and chatbot responses to internal communications and digital channels. In this role, you’ll transform complex information into meaningful, actionable messaging that supports customer understanding, operational efficiency, and business growth, while contributing to continuous innovation in our content ecosystem. What You’ll Be Doing Develop and execute a scalable, user-centric content strategy and roadmap across the Knowledge Base, chatbot, internal communications, and digital channels. Create, structure, and maintain clear, accurate, brand-aligned content—ensuring consistency in tone, templates, taxonomy, localization, and governance. Modernize content architecture, tagging, and metadata to improve discoverability, AI/RAG readiness, and long-term scalability. Partner with key stakeholders to deliver cross-market content initiatives, align on business priorities, and translate insights into actionable improvements. Track performance, apply data-driven enhancements, and introduce innovative, industry-informed practices to continuously elevate customer and agent experience. What We Look For In You Bachelor’s degree in Communications, Journalism, Marketing, or related field 2+ years of experience in content strategy, knowledge management, UX/content writing, or documentation Strong writing, editing, and ability to simplify complex topics clearly Fluent in English; multilingual ability is a plus Skilled in content research, structuring, analytics, and content management tools Familiar with taxonomy, metadata, tagging, and AI/RAG-ready content Strong critical thinking, problem-solving, and process-improvement mindset Solid project management and ability to handle multiple priorities Collaborative, adaptable, curious, and comfortable in fast-paced environments Bonus: Experience in tech, fintech, AI, CX, or content automation/modernization Perks & Benefits Competitive remuneration package (Basic Salary + Yearly Bonus). Meal Allowance up to RM 500/month Monthly Team Building RM 3,500 Benefits per annum (Training ,Wellness & Flexi-benefits) Convenient workplace (5 minutes walk from MRT TRX). Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed. Employee engagement, recognition and appreciation program. Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations. Statement OKX is committed to equal employment opportunities. Our diversity initiatives and strategies are designed to attract, develop, and advance the most talented individuals regardless of their race, sexual orientation, religion, age, gender, disability status, or any other dimension of diversity. Our distinctive approach to diversity is based on a belief that we each have a personal accountability for success in this area. We believe that our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be elevated and intentionally integrated into our work. We embrace difference and diversity of identity, experience, and thought, and actively strive for inclusive behaviors across our company and our work. By promoting these values, we aim to create a positive work experience that encourages a sense of belonging. #LI-ZF1 #LI-ONSITE Notice: All official OKX vacancies are posted on this site. We are not affiliated with other third-party job boards except Linkedin.com, listings on other sites may be inaccurate or outdated. This is the only source of truth for applications. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

Responsibilities

As a Strategic Content Specialist, you will develop and execute user-centric content strategies across various platforms. You will create clear and engaging content that supports customer understanding and operational efficiency.