ABOUT KERRY

Kerry is the world’s leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers’ most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

QUALIFICATIONS AND SKILLS

• Education: Tertiary qualification in Supply Chain, Customer Service, or a related field is advantageous.
• Experience: Minimum of 3 years in a customer service, supply chain, or related role, preferably within the food or manufacturing industry.
• Customer-Centric Mindset: Strong ability to prioritize customer needs while aligning with business objectives.
• Excellent communication and relationship management skills.
• Strong problem-solving abilities with a proactive and analytical mindset.
• Experience working with CRM and ERP systems (SAP experience preferred).
• Ability to manage multiple priorities in a fast-paced environment.
• Strong teamwork and collaboration skills to drive cross-functional alignment.
• Proficiency in Salesforce for CX management is advantageous.

ABOUT THE ROLE

The Strategic Customer Care Specialist plays a crucial role in ensuring a seamless and exceptional customer experience by executing the strategic customer care model. Reporting to the Strategic Customer Care Lead – ANZ, this role focuses on strengthening customer relationships, optimizing service delivery, and driving operational excellence. The Strategic Customer Care Specialist will act as a key liaison between customers and internal teams, ensuring alignment with business objectives and fostering long-term partnerships.
The In-House Sales & Support function focuses on building strong customer relationships by proactively generating leads, conducting outreach, and presenting tailored solutions. It also involves maintaining accurate records, following up regularly, collaborating with Customer Care, and consistently achieving sales targets.