A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

JOB DESCRIPTION:

We are seeking an experienced Strategic Customer Success Manager, who will serve as the primary point of contact for Amplify’s increasingly complex and high stakes accounts, ensuring they have a superior customer experience post-sales. This role requires skills in onboarding customers, creating and implementing success plans, resolving issues, mitigating risks independently, and ensuring customer satisfaction and retention. The ideal candidate will possess strong relationship-building skills, support regional training and education, and be a product expert across 3-4 lines..
The candidate who is selected for this role will need to reside within the South Central Region (Texas, Arkansas, New Mexico, Louisiana, or Oklahoma) or currently work on the Customer Success South Central team.
This position requires 10-20% travel for both external and internal meetings.
Essential Responsibilities:

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree or equivalent experience.
• 3-4+ years of experience in Account Management, Customer Success, or related fields – leading large districts and strategic districts.
• Proven track record in handling customer escalations and fostering positive resolutions.
• Exceptional communication and presentation skills, engaging with stakeholders at all levels.
• Strong strategic thinking and project management skills.

PREFERRED QUALIFICATIONS:

• Experience in education, school/district leadership, educational publishing/technology.
• Background in Early Literacy and/or Mathematics.
• Experience with teaching or supporting the use of Amplify products.
• Experience with Salesforce, Gainsight, and Google Suite.

Please refer the Job description for details