INTRODUCTION:

Who we are…
Founded in 2002, ELMO Software has established itself as a leading provider of innovative HR technology solutions, proudly serving over 2,000 mid-sized organizations and more than one million end users across Australia, New Zealand and UK. Our comprehensive suite of ISO-certified solutions covers the entire employee lifecycle, empowering HR professionals to effectively manage their workforce and contribute to strategic decision-making.
At ELMO, our purpose is to unleash the impact of HR. Designed with flexibility and scalability in mind, ELMO’s one-stop HR Information System (HRIS) adapts to your unique needs and workflows, ensuring seamless integration into your existing processes. Leveraging powerful technology, automation, and data analytics, ELMO Software equips organizations with the tools they need to drive efficiency and enhance employee engagement.
Join us and be part of a dynamic team dedicated to transforming HR practices through cutting-edge technology!
Life & Culture…
At ELMO, you’ll join an extraordinary team dedicated to making a significant impact. We cultivate an authentic, collaborative, and vibrant work environment where creativity thrives.
As an ELMOnian, you become part of an exceptional community that encourages personal and professional growth. Here, you’ll be supported through challenges, inspired to push your boundaries, and celebrated for your contributions. Join us to not only advance your career but also to enjoy a fulfilling and enjoyable workplace experience!

DESCRIPTION:

About the Opportunity…
Join ELMO as a Strategic Customer Success Manager – Be the Driver of Real Customer Impact!
Are you passionate about helping customers succeed and unlocking real business value? At ELMO, our Customer Success Managers (CSMs) play a pivotal role in ensuring our clients achieve measurable ROI, long-term growth, and true partnership success.
In this dynamic role, you’ll be the trusted advisor and primary advocate for a range of ELMO products—building strong relationships, solving strategic challenges, and driving customer satisfaction, renewals, and expansion.
If you’re ready to make a real difference, empower customers, and fuel growth—this is the opportunity for you.

SKILLS AND EXPERIENCES:

Desired Skills and Experience

• Minimum of 2 years in Client Services, Professional Services, Customer Success, Account Management, or Human Resources.
• At least 2 years of hands-on experience with Payroll or HR SaaS platforms.
• Experience with additional HR or Talent Management technologies is a strong plus.
• Excellent communication skills, both written and verbal, with strong presentation and active listening abilities.
• Quick to grasp technical concepts and platform functionalities.
• Proven ability to manage multiple projects simultaneously while maintaining attention to detail.
• Proficient in reporting, analytics, and documentation practices.

Sounds like you? Apply now!
ELMO Software Limited is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team. Key to this role is an awareness of data privacy and security as you will be dealing with sensitive employee data in accordance with ELMO’s ISO27001:2022 Certified security policies and practices