Strategic Customer Success Manager (m/f/d) at DataGuard
Wien, W, Austria -
Full Time


Start Date

Immediate

Expiry Date

26 Jun, 25

Salary

0.0

Posted On

26 Mar, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Marketing/Advertising/Sales

Description

YOUR JOB

Are you eager to be the strategic partner driving exceptional value for corporate accounts while building lasting relationships with top-level executives? Can you see yourself steering complex, multinational projects with precision, all while showcasing the measurable impact of our solutions on client success?

LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS:

No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you!

Responsibilities
  • You lead customer onboarding, ensuring seamless adoption through well-structured processes and customer enablement
  • You manage projects and stakeholders proactively, driving project success, anticipating issues, and steering multiple projects using proven frameworks and tools
  • You understand customer needs by gathering insights into challenges and tailoring solutions to maximize satisfaction and business outcomes
  • You develop account plans, identify upselling and cross-selling opportunities, and collaborate with sales to drive customer expansion and retention
  • You build and maintain strategic partnerships by understanding client goals and aligning them with company solutions
  • You monitor customer portfolios, flag risks early, and create anti-churn strategies in collaboration with internal teams
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