WHO IS RELAY42?

Relay42 has grown from a start-up to a champion in data marketing technology in Europe. We help top brands achieve a 360-degree view of their customers by connecting all data points and personalizing 1 to 1 communication across all channels and devices in a scalable way. We have become a market leader in the Netherlands, and we are now connecting the rest of the world.

EXPERIENCE AND SKILLS REQUIRED

• 7+ years of customer success, account management or consultancy experience with enterprise SaaS, martech or CDP solutions
• Proven track record in executive stakeholder management and commercial negotiation leading to double digit net retention growth
• Strong understanding of marketing data, privacy regulations and omnichannel customer journeys
• Familiarity with value engineering frameworks and financial ROI modeling

PERSONALITY

• Growth mindset with a proactive “get‑it‑done” attitude
• Curious, data‑driven and always seeking to learn and share knowledge
• Collaborative team player who thrives on enabling others to excel
• Confident and personable; able to influence without authority

As a Strategic Customer Success Manager (CSM) at Relay42 you are the champion of value for a portfolio of high‑value customers. You build and nurture executive relationships, shape the economic narrative around our platform, and translate strategic growth objectives into measurable outcomes. Acting as a trusted advisor, you turn complex data interactions into stories that resonate at C‑suite level, ensuring Relay42 is positioned not merely as a data tool but as a mission‑critical growth lever. Your success is measured through retention, expansion, and customer‑reported value.