ABOUT WATERSHED

Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.
We have offices in San Francisco, New York, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you’ll be interested in joining us!

THE ROLE

Our Strategic Customer Success Managers (CSMs) own the relationship with our largest customers, helping them navigate the sustainability landscape, Watershed’s platform, and their own organisations to accomplish their goals. You’ll do whatever it takes to get these companies onto Watershed and help them be effective. CSMs dive deep with customers to understand their businesses and how to best support them on their sustainability journeys — leveraging the expertise of Watershed’s broader teams along the way.

WHAT YOU’LL DO

• Be responsible for the end-to-end experience of our strategic customers across EMEA.
• Build trust with key stakeholders and executives at major financial institutions and FTSE100/Fortune 500 companies.
• Help customers understand and use our platform to achieve tangible outcomes: from building their carbon footprint, to reporting under regulations like CSRD, to setting and achieving ambitious sustainability plans.
• Serve as the voice of the customer within Watershed, influencing product, services, and leadership on how we can better serve customers to maximise value and retention. In turn, you’ll also help customers clearly understand the value Watershed delivers to their business.
• Be at the forefront of product development: your customers’ needs will often shape Watershed’s roadmap, and you’ll play a critical role in driving this.
• Become deeply familiar with your customers’ businesses, organisations, and sustainability initiatives — you’ll be responsible for helping them unblock progress on their sustainability journey.

MUST BE WILLING TO WORK FROM AN OFFICE 4 DAYS PER WEEK (EXCEPT FOR REMOTE ROLES)

Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so.