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Strategic Customer Support Specialist  at Ralliant
, , Germany -
Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Problem-Solving, Attention to Detail, ERP Systems, Order Management, Contract Execution, Invoicing, Field Service Coordination, Documentation, Multilingual Communication, Issue Resolution, Customer Support, Service Requests, Sales Support

Industry

Electrical Equipment Manufacturing

Description
Service Support for Key Customers: Manage the end-to-end processing of key customer service requests and contracts, including RMA creation, verification, and tracking, as well as Contract execution and invoicing in compliance with internal policies and external regulations. Customer Communication and Field Service coordination: Serve as a key point of contact for customers by handling inquiries, resolving issues, and providing regular updates on order status. In addition, you will play a central role in supporting our Field Service and Sales Team, in coordinating Onsite Service requests and execution from Offer creation until final invoice of the Service job. Communication: Strong verbal and written communication skills to engage effectively with customers and internal stakeholders. Proven ability to manage multiple priorities, maintain accurate documentation, and meet deadlines. Problem-Solving: Proactive approach to identifying and resolving issues quickly and efficiently. Attention to Detail: High level of accuracy in order entry, tracking, and inventory coordination. Fluency in English and at least one other European language (German, French, or Italian) is required; knowledge of additional languages is a plus. Experience with ERP systems such as OpenUp Time, Oracle or SAP is a plus.
Responsibilities
Manage the end-to-end processing of key customer service requests and contracts, including RMA creation and tracking. Serve as a key point of contact for customers, handling inquiries and coordinating onsite service requests.