STRATEGIC EMPLOYEE RELATIONS COORDINATOR

Bring your passion to Texas Health so we are Better + Together
Work location: This is a hybrid role. Position will work remote and at 612 E. Lamar, Arlington, Texas 76011 and occasionally transfer to healthcare facilities throughout the metroplex
Work hours: Monday – Friday, 8:30am - 5:00pm

(Strategic Employ Relations) highlights:

• Team based environment
• Special project opportunities for career growth
• Ongoing training and development
• Fortune 100 Best Companies to Work For
• Impactful change agent working directly with employees and managers for core engagement and process improvement.

The Strategic Employee Relations (SER) Coordinator will be responsible for assisting with overall case management, ensuring compliance with service level agreements, supporting department processes /functions including but not limited to policy review process, generating related reports, and providing overall support for the SER team.

Case Management:

• Gather initial information and categorize concerns
• Collaborate with leadership to assign cases to the appropriate SER Specialist or SER Consultant for investigation and resolution
• Maintain accurate tracking of cases in the system to ensure data integrity
• Organize and file case documentation

Administrative Support:

• Responsible for overseeing the department’s email inbox, ensuring prompt responses and efficient management of inquiries.
• Provide administrative support to Director and Manager which may include managing calendars, scheduling meetings, special events, etc.
• Prepare presentations, create forms and other administrative duties as assigned
• Support the review process of policies in PolicyConnect.
• Helps prepare for Internal Review Panels and Senior Leader Reviews.

Reporting:

• Create and analyze case management reports
• Generates policy review status reports
• Collaborates with the Data Analytics team and other stakeholders to ensure data accuracy and reporting integrity on all things related to SER department.

Performs other duties and/or participates in special projects as assigned.