Strategic Engagement Manager (Resource Management) at World Wide Technology Healthcare Solutions

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Management Experience, Engagement Management, Resource Management, Staffing, Recruiting, Communication Skills, Problem Solving, Leadership, Mentorship, Technical Staff Management, Capacity Planning, Process Improvement, Client Interaction, Project Execution, Onboarding, Status Reporting

Industry

IT Services and IT Consulting

Description

Qualifications- * 7 to 10 years of management experience, preferably in a professional services environment. * Experience of working within the US and UK regions. * Strong knowledge of and proven experience with engagement management/resource management. * Prior experience in the staffing or recruiting industry strongly preferred. * Proven experience interacting with large, enterprise clients. * Prior experience managing engineering teams or technical staff in a project execution capacity. * Ability to work independently and solve customer-facing problems. * Strong communication skills (written, verbal, and presentation). * Bachelor’s Degree or equivalent experience. Qualifications Role Summary- WWT currently has an opportunity available for a Strategic Engagement Manager to support our APAC, UK and US Strategic Resourcing business. The Strategic Engagement Manager will work with internal partners and customers to provide qualified staff for our Strategic Resourcing engagements. Additionally, the manager will be responsible for developing a strategy and plan to handle future growth in the various technical verticals through capacity planning, training, and process improvement. The successful manager will also provide leadership, mentorship, and guidance to the engineers as they execute their assigned engagements. Responsibilities- * Manage consultants who have been placed onsite with customers across UK, US and APAC. * Onboarding, regular meetings and communication, status reports, etc. * Function as the escalation path for ANY issues for both resources and customers. * Encourage use of WWT tools and processes and encourage resource involvement with other teams within WWT. * Responsible for staffing projects and managing utilization for customer engagements. * Regular check-ins manage issues/concerns and provides feedback to customers and team members. Provide weekly status reports to sales account teams and customers. * Work with project coordinators to manage overall staffing project health – including burn rates, weekly status, customer specific reporting, project financials, change orders and extensions, etc. * Consistently reinforce WWT and our Core Values.

Responsibilities

The Strategic Engagement Manager will manage consultants placed onsite with customers across the UK, US, and APAC, ensuring effective communication and issue resolution. They will also oversee staffing projects, manage utilization, and provide leadership and guidance to engineering teams.