WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Are you ready to define the future of customer experiences that drive cloud business success? As a Strategic Experience Architect, you will play a pivotal role in shaping North Star experiences for core business processes, both pre- and post-purchase. Working closely with Solution and Enterprise Architecture teams, Business Stakeholders, and UX Designers, you will:

• Define and articulate North Star visions for digital customer experiences that support SAP’s cloud business strategy.
• Break down these North Star experiences into actionable guidelines and standards, ensuring alignment with development, UX, and other execution teams.
• Collaborate with UX Designers to ensure consistency, usability, and alignment with user-centered design principles, while maintaining a broader strategic focus.
• Serve as a bridge between strategic goals and execution, providing iterative guidance to executing teams to ensure scalability and effectiveness.
• Lead efforts to embed user-centered design principles into key processes while balancing business and technical priorities.
• Partner with cross-functional teams to align experiences with enterprise architecture frameworks and business objectives.
• Act as a thought leader in service design, driving alignment across pre- and post-purchase experiences to create seamless customer journeys.

This role is ideal for a hands-on professional who has outgrown traditional UX design roles and is eager to tackle strategic, cross-functional challenges that shape SAP’s cloud offerings on a global scale.