Strategic Hands-On Production Supervisor - 2nd Shift - AZ at ZELIS HEALTHCARE LLC

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jul, 26

Salary

0.0

Posted On

12 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Production Supervision, Team Leadership, Performance Monitoring, USPS Mail Prep, Mechanical Aptitude, Troubleshooting, HIPAA Compliance, Safety Standards, Coaching, Analytical Skills, Computer Skills, Operations Management, Client SLA Management

Industry

Professional Services

Description

At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview Zelis is growing—and we’re looking for a hands-on leader to join our state-of-the-art Production Facility in Tempe, AZ. This facility processes and mails over 1.4 million packages daily for more than 500 clients, making it a critical hub in our mission to transform healthcare communications. As a Production Supervisor, you’ll lead a team of production associates, ensuring smooth operations, high productivity, and a positive work environment. This is a lead-from-the-floor role—you’ll be actively engaged with your team, driving performance and fostering collaboration. Available Shift: 2nd shift - 2 pm - 10 pm What you’ll do: Oversee daily production workload to meet USPS mail pick-up times and client SLAs Lead team meetings, set goals, and coach associates for success Monitor performance using metrics and provide constructive feedback Maintain balance across quality, productivity, cost, safety, and morale Communicate effectively with supervisors, management, vendors, and clients Troubleshoot equipment issues and coordinate with service providers Ensure compliance with SOPs, HIPAA, and safety standards Support new hire training and orientation Operate production equipment when needed What you’ll bring to Zelis: High School diploma or GED 4+ years in a production environment 2+ years supervisory experience Strong leadership and analytical skills Basic computer skills; USPS mail prep knowledge preferred Mechanical aptitude Why Join Zelis? Be part of a fast-growing healthcare technology leader Work in a high-energy, collaborative environment Health and Welfare Benefits, 401K, PTO, Paid Holidays and Worklife Support Annual performance bonus Enjoy perks like an on-site gym, weekly free lunches, and monthly celebrations Make an impact in a role that combines leadership, innovation, and hands-on engagement Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time. Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. Zelis maintains a transparent, fee-free recruitment process. All genuine offers originate from our Talent Acquisition team using the “@zelis.com” domain. We do not use WhatsApp or personal emails for recruitment. Forward any suspected fraud to verify-offers@zelis.com for prompt investigation. Thank you for staying vigilant.

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Responsibilities

The Production Supervisor will lead a team in a high-volume facility to ensure daily production targets, client SLAs, and USPS mail pick-up times are met. This hands-on role involves coaching associates, troubleshooting equipment, and maintaining strict compliance with safety and HIPAA standards.