Full/Part-time: Full-time
Job Category: Information Technology/Digital
City: Krakow
HAVI is a global, privately owned company focused on innovating, optimizing and managing the supply chains of leading brands. Offering services in marketing analytics, packaging, supply chain management and logistics, HAVI partners with companies to address challenges big and small across the supply chain, from commodity to customer. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries. HAVI’s supply chain services are complemented by the customer engagement services offered by our affiliated company The Marketing Store. For more information, please visit HAVI.com.
Our Global Business Services (GBS) center was launched in 2019. We handle top-notch financial, planning, and supply chain services, actively supporting core business activities including master data management, end-to-end procurement, and supply chain business intelligence analysis for clients in over 30 countries across Europe and beyond. Our teams in Kraków and Katowice focus on efficiency, innovation, and digital transformation, always aiming to exceed our clients’ expectations.
Join us in our mission to promote sustainable development and reduce our environmental footprint. Work in a diverse and inclusive environment where every voice matters. Discover endless career opportunities with exciting projects, hands-on learning, and professional growth.
Come aboard and help us shape the future of supply chain management!
Strategic IT Support Specialist

DESIRED SKILLS & EXPERIENCE

• Minimum of 5+ years of experience in IT fields such as IT Operations, Helpdesk or Networks
• Familiarity with IT Services, Security, administration and change management
• Knowledge of Office 365, Windows OS and Windows Servers and Networking
• Experience working on Service Management, ITIL certification is preferred but optional
• Experience supporting software, hardware or network issues
• Bachelor’s degree level or equivalent work experience in IT Operations
• Analytical and problem-solving capabilities
• Proficient in English
• Team Player with good communication skills

• Collaborates with global IT teams to diagnose and resolve complex technical issues
• Manages hardware installations, maintenance, and network troubleshooting
• Supports IT initiatives and global projects, aligning with organizational goals
• Provides high-touch technical assistance to senior leaders and VIP users
• Documents, prioritizes, and resolves issues following standard ticketing protocols
• Maintains records of issue resolutions and contributes to a shared knowledge base
• Promotes continuous process enhancement and provides user training
• Leverages problem-solving skills to reduce system downtime
• Ensures local execution aligns with global IT strategies
• Enhances end-user satisfaction and IT system reliability