Strategic Operations Manager at Nema Health

, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

130000.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Prioritization, Project Management, Tactical Execution, Cross-functional Coordination, Data Analysis, Process Improvement, Scoping, Alignment, Execution, Systems Thinking, Problem-Solving, Goal-Setting, Roadmapping, Operational Infrastructure, Market Analysis, Consulting

Industry

Mental Health Care

Description

ABOUT NEMA HEALTH Nema Health is a survivor- and clinician-led virtual treatment program for PTSD and trauma. Nema provides virtual, evidence-based treatment that helps people feel better faster—and stay better longer. We are committed to delivering care that’s accessible, trauma-specialized, and deeply patient-centered. At Nema, we offer employees an unparalleled career opportunity: the chance to be part of a mission-driven company while shaping its future during a pivotal stage of growth. If you’re someone who thrives in fast-moving environments, values systems thinking, and cares deeply about expanding access to mental health care, you could be a great fit. ABOUT THE ROLE: STRATEGIC OPERATIONS MANAGER We are hiring an early-career Strategic Operations Manager to report to our Director of Strategic Operations and drive high-priority, cross-functional workstreams critical to Nema’s growth. This generalist operator will partner across teams to execute key initiatives, improve internal processes, and help ensure we scale efficiently and effectively. The Strategic Operations team exists to turn Nema’s goals and strategy into executable, scalable reality. We tackle high-leverage, cross-functional initiatives that are too complex, ambiguous, or novel to sit cleanly within any one function. Focusing on new services, new markets, and internal strategic initiatives, you will coordinate across operations, product, clinical, and growth teams to bring a cross-functional lens to scoping, alignment, and execution. This is a dynamic role that balances strategic prioritization with excellent project management and tactical execution. You will be accountable for the end-to-end execution of initiatives from strategy and planning to launch and early scaling. KEY RESPONSIBILITIES: * Support the Director of Strategic Operations. Work together on key company initiatives including the development of Nema’s recovery phase and other expansion efforts * Scope New Expansion Opportunities. Create evaluation frameworks to identify, scope, and prioritize the highest impact expansion projects across new models of care, geographic markets, and patient populations * Own New Initiative Launches. Drive execution of new launches, leveraging strong project management skills, rigorous data analysis, and excellent cross-functional communication and coordination * Building Scalable Infrastructure. Designing and implementing the 'v1' of critical company functions—from compliance frameworks to company goal-setting —ensuring Nema is built to scale WHAT YOU’LL ACHIEVE: In the first 3 months, you will: * Build strong relationships with ops team members and key cross-functional partners across clinical, product, and growth teams * Deep dive and develop a clear understanding of our business model, expansion opportunities, key performance indicators, and current roadmap * Take ownership of a high-priority workstream (e.g., new internal ops function standup or managing pilot program) * Bring more structure and analysis to key initiatives to increase team velocity and clarity * Actively contribute to company goal-setting processes (OKRs), ensuring operational targets are ambitious yet achievable In the first 6 months, you will: * Lead end-to-end launch of a major initiative –such as a new market expansion or core internal process improvement– and document the “v1” playbook for future scale * Support the strategic roadmapping and research for Nema’s Rise program, identifying the operational requirements for long-term success * Serve as a trusted thought partner for other stakeholders across the business, providing data-driven insights that help teams across the business make better decisions In the first 12 months, you will: * Become a go-to operational partner for the organization and serve as an internal subject matter expert on Nema’s operational architecture * Demonstrate a clear link between your operational improvements and company-wide goals around growth and efficiency * Proactively identify, pitch, and scope the next key initiatives for expansion based on market data and internal performance trends you’ve managed over the year * Contribute meaningfully to the design of the Operations team and the communication loops that keep the entire company in sync QUALIFICATIONS: You’ll be a great fit it you: * Have 3+ years of prior experience in consulting, strategy, operations, or a similarly rigorous, problem-solving environment * You have a 'no task too small' mentality combined with 'no problem too big' strategic thinking. You’re as comfortable debugging a landing page as you are presenting a 12-month expansion strategy * Have worked within healthcare and understand the system generally * Comfortable with ambiguity, willing to roll up your sleeves, and energized by building from the ground up * Demonstrated ability to use data to drive operational decision-making * Successfully executed high priority projects end-to-end from concept to implementation with cross-functional collaboration * Are resourceful, persistent, and solutions-oriented * Take ownership of outcomes - not just tasks Bonus, if you have: * Experience in behavioral health or care delivery services more generally * Exposure to early-stage startups or high-growth environments * Experience working in a consulting firm or business operations WHY JOIN NEMA We are a growing team of clinicians and operators united by a shared mission: to reduce suffering for people with PTSD and other trauma related disorders. As part of Nema, you’ll help build a company where both patients and employees can thrive. WHAT WE OFFER * This role offers a base salary of $110,000–$130,000, which will be determined based on individual experience, skills, and market considerations * This role is also eligible for competitive equity, reflecting the impact and scope of the position at an early-stage, mission-driven company * Comprehensive benefits including healthcare, 401(k) with matching, and stipends for work-from-home productivity and continued education * Generous PTO and flexible work hours * Remote-first culture with supportive team norms * Inclusive, trauma-informed leadership * Opportunity to grow with a fast-moving, mission-driven company * Influence on company trajectory as you will drive important strategic initiatives * Professional development through ownership of cross-functional workstreams and collaboration with senior leaders across the organization

Responsibilities

This role involves supporting the Director of Strategic Operations on key company initiatives, including expansion efforts, and developing evaluation frameworks to scope and prioritize high-impact projects across new care models and markets. The manager will also own the execution of new launches, leveraging project management and data analysis, and design the initial version of critical scalable company infrastructure.