ABOUT US

Ocado Group is a technology-led, global, software and robotics platform business, with a strong retail heritage. Ocado has been at the forefront of innovation in the online grocery industry since it was founded in 2000. Its retail business, Ocado.com, is one of the world’s largest online-only supermarkets with over £2,2bn annual revenue and over 795,000 active customers.
Ocado Solutions is responsible for our corporate international partnerships, offering the proprietary Ocado Smart Platform (OSP) as a service to retailers around the world. OSP comprises access to Ocado’s physical automation, allowing highly efficient preparation of orders, together with the full end-to-end software applications required to operate a world class online grocery business, bringing the best possible operational economics, consumer experience and service to our partners. Since 2017 we have signed agreements to provide our unique e-commerce solution to a number of the world’s largest grocers, including the following retailers in the Europe Region: Groupe Casino (France), ICA Gruppen (Sweden), Auchan Retail (Alcampo (Spain), Auchan (Poland)), Bon Preu (Spain), Morrisons (UK), and Ocado Retail (UK).

ABOUT THE ROLE

We are looking for a strategic and commercially driven leader with e-commerce experience to join our European Partnership team. In this role, you will own the strategy to drive online growth for our partners, ensuring commercial success, operational efficiency and international scalability.
This role is based in Hatfield, UK and will require travel to the Partner’s offices on a periodic basis.

WHAT YOU WILL BE DOING

Your main mission will be to manage and develop relationships, realise new commercial opportunities and help our partner grow its online business. The Strategic Partner Manager is assigned to a specific partner and the role’s responsibilities include:

Developing, updating and owning partnership strategy that aligns with the partner’s e-commerce goals, focusing on identifying and maximising opportunities for market share growth and operational optimisation

• In respect of partner growth in particular:

• Leveraging data to provide regular reporting to internal and external stakeholders that highlights key trends and opportunities to improve growth

• • Delivering actionable recommendations partners can implement within their organizations to support growth
• Becoming an expert on the relevant OSP features that can support growth, and ensuring your partners are fully utilising these features to drive their goals
• Delivering against agreed partnership goals, including building a strong internal collaboration network and securing appropriate support to meet those partnership goals
• Ensure that Operations are supporting Growth and that teams are aligned with the same objectives and KPIs
• Primary interface between Ocado and the partner for all relationship matters, including escalations
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• Responsible for partner satisfaction and profitability across Ocado’s delivery of the Ocado Smart Platform

• Pursuing opportunities to develop the partner relationship further, from creative idea generation, business case development, commercial negotiation and overseeing implementation