YOUR NEW COMPANY!

At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and Integrity, we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people, like you, to join our growing team! Whether you’re a recent college graduate or seeking your next career opportunity, it’s time to discover your future at Altasciences.
We are better together and together We Are Altasciences.

ABOUT THE ROLE

The Strategic Partnership Manager oversees key strategic client relationships to ensure customer satisfaction with Altasciences services. The Strategic Partnership Manager coordinates client needs across Altasciences sites and service lines fostering partnerships tailored to optimize and enhance strategic partnering. They facilitate internal and external information sharing, act as a point of escalation, maintain oversight of customer portfolios and collaborate with Business Development and the Executive Leadership team on Customer strategy. They are responsible for identification and tracking of informative KPI’s, identification and implementation of process improvement initiatives to effectively help partners achieve drug development objectives.

WHAT YOU’LL DO HERE

• Cross service portfolio oversight and tracking.
• Partners with BD and executive leadership on client strategy by optimizing customer intelligence through relationship management.
• Facilitates muti-site connectivity to optimize work schedules and resources.
• Uses autonomy and strong interpersonal skills to liaise between departmental teams and the Sponsor to ensure Sponsor requirements, scope and milestones are understood and met.
• Acts as centralized point of escalation for internal and external stakeholders with responsibility to ensure the executive leadership team are informed of issues and partnership status.
• Develops and maintains appropriate tools, such as customized timelines and workflows, shared portfolio trackers and dashboards in collaboration with Program and Project Managers.
• Coordinates, prepares for and facilitates joint operational committee - Governance meetings and helps coordinate and participates in executive business review meetings, as appropriate.
• Serves as an advocate for both the Sponsor and Altasciences, proactively engaging in issue resolution and leveraging influence to standardize and align processes across teams and sites that optimize workflows for both parties.
• Is aware of and communicates client expectations and requirements across business divisions, as applicable.
• Supports internal and external engagement in the company-wide commitment to Tell Us OnceTM through reinforcement of and adherence to the Ask Albert policy.
• Leads/Contributes to appropriate team meeting agendas, presentations, and discussions.
• Consolidates monthly metrics and status updates on key Sponsors.
• Collaborates with Quality Assurance to ensure compliance is maintained and audit requests or findings are adequately addressed.
• Assists in providing content for RFPs.
• Participate in client visits, or host clients, as required.
• Aids Business Development in promoting Altasciences’ services; creates content, participates, and presents at Bid Defense and Capabilities Presentations.
• Supports identification of Sponsors requiring partnership or program support.
• Support the expansion of additional services needed to support strategic clients through garnered customer intelligence.
• Attends appropriate conferences to meet with current Sponsor or identify potential Sponsors.