Strategic Program Manager - Monterrey, México at Fictiv

Monterrey, Chiapas, Mexico -

Full Time

Start Date

Immediate

Expiry Date

03 Feb, 26

Salary

0.0

Posted On

05 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, New Product Development, New Product Introduction, Manufacturing Processes, Customer Engagement, Risk Management, Communication Skills, Process Optimization, Continuous Improvement, Technical Expertise, Collaboration, Problem Solving, Time Management, Business Acumen, Relationship Building, Operational Excellence

Industry

Manufacturing

Description

Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster Fictiv exists to help product innovators create. Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth. As a Strategic Program Manager (SPM) at Fictiv, you will work with some of the world’s leading enterprises and innovative startups to accelerate their product launches while maintaining the highest quality standards. As a trusted advisor, you will guide customers through all phases of development and manufacturing—from New Product Development (NPD) and New Product Introduction (NPI) through production readiness and scaling. You will collaborate cross-functionally with Sales, Solutions Engineering, Quality, and Fulfillment teams to scope, plan, and execute customer programs, ensuring products are launched on time, within budget, and at the highest quality. You will serve as the primary customer point of contact, ensuring alignment, communication, and exceptional execution across the product lifecycle. This role is key in driving continuous improvement and operational excellence. You will help refine internal processes, strengthen program management discipline, and improve how we deliver value to customers. What You Will Be Doing: Act as the primary customer advocate, building strong relationships and ensuring a high-quality customer experience that drives long-term partnership and loyalty. Collaborate with internal teams before and after the sale to ensure on-time project delivery while proactively managing risks and changes throughout the program lifecycle. Apply technical expertise in engineering and manufacturing to identify risks early, develop mitigation plans, and manage changes that keep programs on track. Serve as the Subject Matter Expert (SME) for the program, providing insights and guidance to internal teams and customers to ensure clarity and alignment. Monitor program milestones and performance, adjusting timelines, resources, or deliverables as needed to meet customer expectations and quality standards. Facilitate regular status meetings with customers and internal teams to ensure alignment of program requirements, timelines, and quality expectations. Identify opportunities for process improvement and partner with cross-functional teams to drive operational efficiency and customer satisfaction. Desired Traits (Distinguished Skills and Qualities) Bachelor’s degree in Mechanical, Manufacturing, Industrial Engineering, or related field. 5+ years of experience managing projects or programs in product engineering or manufacturing environments. Hands-on experience with New Product Development (NPD), New Product Introduction (NPI), APQP and production environments. Expertise in more than one manufacturing processes, such as CNC Machining, 3D Printing, Injection Molding, Sheet Metal Fabrication, Die Casting, or Assembly. Customer-facing experience leading technical, operational and consulting engagements. Strong program management and time management skills, with the ability to prioritize, manage risk, and meet deadlines within a structured framework. Excellent verbal and written communication skills, with experience collaborating across multicultural and cross-functional teams. Self-starter with strong business acumen and a customer-first mindset, capable of building strong relationships and influencing without authority. Demonstrated focus on process optimization, continuous improvement, service excellence, and driving customer success. Passionate about learning, problem-solving, and navigating challenges with resilience. Ability to travel 25% to visit customers and manufacturing facilities. Additional Qualifications Proficiency in standard business tools and software systems used in manufacturing operations used for program tracking, communication, and reporting. Ability to work at a desk for extended periods. Ability to lift up to 35 pounds. Resumen del Puesto (Objetivo del Rol) Como Gerente de Programas Estratégicos (SPM) en Fictiv, trabajarás con empresas líderes a nivel mundial y startups innovadoras para acelerar el lanzamiento de sus productos, manteniendo los más altos estándares de calidad. Serás un asesor de confianza, guiando a los clientes a través de todas las fases del desarrollo y la manufactura —desde el Desarrollo de Nuevos Productos (NPD) y la Introducción de Nuevos Productos (NPI) hasta la preparación para producción y el escalamiento. Colaborarás con equipos multifuncionales como Ventas, Ingeniería de Soluciones, Calidad y Cumplimiento para definir el alcance, planear y ejecutar programas, asegurando que los productos se lancen a tiempo, dentro del presupuesto y con la mejor calidad. Serás el principal punto de contacto del cliente, garantizando alineación, comunicación y una ejecución excepcional a lo largo del ciclo de vida del producto. Este rol es clave para impulsar la mejora continua y la excelencia operacional. Contribuirás a fortalecer los procesos internos, mejorar la disciplina en la gestión de programas y optimizar la forma en que entregamos valor a nuestros clientes. Áreas de Responsabilidad (Funciones Esenciales) Lo que Harás: Actuar como el principal representante del cliente, construyendo relaciones sólidas y asegurando una experiencia de alta calidad que impulse asociaciones a largo plazo. Colaborar con equipos internos antes y después de la venta para asegurar entregas puntuales, gestionando de manera proactiva los riesgos y cambios durante el ciclo de vida del programa. Aplicar experiencia técnica en ingeniería y manufactura para identificar riesgos tempranos, desarrollar planes de mitigación y gestionar cambios para mantener los programas en curso. Servir como Experto en la Materia (SME) del programa, brindando orientación y conocimientos a los equipos internos y a los clientes para garantizar claridad y alineación. Monitorear los hitos y el desempeño del programa, ajustando cronogramas, recursos o entregables según sea necesario para cumplir con las expectativas del cliente y los estándares de calidad. Facilitar reuniones periódicas de estatus con los clientes y equipos internos para asegurar la alineación de requisitos, cronogramas y expectativas de calidad. Identificar oportunidades de mejora en los procesos y colaborar con equipos multifuncionales para impulsar eficiencia operativa y satisfacción del cliente. Perfil del Puesto (Habilidades y Cualidades Deseadas) Licenciatura en Ingeniería Mecánica, Manufactura, Industrial o áreas relacionadas. 5+ años de experiencia gestionando proyectos o programas en entornos de ingeniería o manufactura. Experiencia práctica en Desarrollo de Nuevos Productos (NPD), Introducción de Nuevos Productos (NPI) y entornos de producción. Conocimiento en uno o más procesos de manufactura, como maquinado CNC, impresión 3D, moldeo por inyección, fabricación de lámina metálica, fundición a presión o ensamble. Experiencia frente al cliente, liderando iniciativas técnicas y consultivas. Fuertes habilidades de gestión de programas y del tiempo, con capacidad para priorizar, gestionar riesgos y cumplir plazos dentro de un marco estructurado. Excelentes habilidades de comunicación verbal y escrita, con experiencia colaborando con equipos multiculturales y multifuncionales. Proactivo, con visión de negocio y enfoque en el cliente, capaz de construir relaciones sólidas e influir sin autoridad directa. Enfoque demostrado en optimización de procesos, mejora continua, excelencia en el servicio y éxito del cliente. Apasionado por el aprendizaje, la resolución de problemas y la gestión de desafíos con resiliencia. Capacidad para viajar del 25% para visitar clientes e instalaciones de manufactura. Demandas Físicas Capacidad para trabajar frente a un escritorio por períodos prolongados. Capacidad para levantar hasta 35 libras (aprox. 16 kg). About Fictiv Fictiv is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed, and delivered to customers around the world. People who succeed at Fictiv are talented, creative, and driven to achieve professional excellence and support our vision to help product innovators create. We’re actively seeking teammates who: Bring diverse perspectives and experience to our culture and company. Excel at being part of a strong, empathetic team. Thrive in an environment emphasizing respect, honesty, collaboration, and growth. Have an ‘always learning’ mindset that celebrates learning, not just wins. Help us continue to build a world-class organization that values the contributions of all of our teammates We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

Responsibilities

As a Strategic Program Manager, you will act as the primary customer advocate, ensuring a high-quality customer experience and driving long-term partnerships. You will collaborate with cross-functional teams to scope, plan, and execute customer programs, ensuring timely and quality product launches.