Location:Calgary, AB, CA Montréal, QC, CA Toronto, ON, CA Edmonton, AB, CA Ottawa, ON, CA Vancouver, BC, CA
Req ID: 49500
Jobs by Category: Health
Job Function: Health Solutions
Status: Full Time
Schedule: Regular

EXPERIENCE INNOVATION & INITIATIVES

• Launch initiatives to improve key journey points: seamless access, communication, wait time transparency, and care continuity
• Ensure our experience design reflects inclusivity, personalization, and patient empowerment principles

DIGITAL EXPERIENCE ALIGNMENT

• Collaborate with digital product, engineering, and UX teams to align patient-facing platforms with ideal experience flows
• Ensure that online booking, virtual visits, portals, and follow-up tools reflect and reinforce service excellence

A BIT ABOUT US

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process