Strategic Sales Account Manager at KYB AMERICAS CORPORATION

Franklin, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Negotiation Skills, Presentation Skills, Customer Relationship Management, Sales Strategy Development, Account Management, Problem Resolution, Project Management, Analytical Skills, Detail Orientation, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Team Collaboration, Customer Satisfaction, Market Research

Industry

Automotive

Description

Job Details Job Location: Franklin, IN 46131 Job Shift: 8:00AM - 5:00PM - Monday - Friday Purpose of Position/Summary: The purpose of the Strategic Sales Account Manager position is to develop long-term relationships with assigned customers and act as liaison between customers and cross-functional internal teams for opportunity identification and to ensure the timely and successful commercial activities. Essential Duties/Responsibilities: • Act as primary interface with assigned customer(s); Identify and grow opportunities within assigned customer and collaborate with Sales Leadership to ensure growth attainment; Build and maintain strong, long-lasting relationships with key personnel, developing trusted advisor relationships with key customer coaches and sponsors; Listen to “Voice of Customer” and be a change agent within company; • Coordinate all activities, internal and external for assigned customer(s); Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account objectives and customers’ expectations, and maintain high customer satisfaction ratings that meet company standards; Work closely with Sales Account Administrator to ensure customer satisfaction and problem resolution and process RFQs, APRs & other customer driven activities; • Work with the Director of J-OEM Sales, and develop customer account planning cycle to achieve sales objectives for assigned accounts; Develop pursuit strategy for new opportunities; Achieve strategic customer objectives as defined by company leadership; Meet targets for profitable sales and strategic objectives; Negotiate pricing and conditions; Forecast and track key account metrics; • Participate in Sales Department improvement activities such as improved record keeping, RFQ Management, Company Surveys, information gathering, etc.; • Support all other directed corporate goals as prescribed in accordance with company polices; • Be available to support other Sales Team Members as needed and/or directed; • Assist in obtaining, updating and/or verifying information in QAD/IFS as needed; • Collect and report all governmental requests by customers such as, but not limited to; NAFTA, CAFÉ, Conflict Minerals; • Conduct and/or assist in other various marketing/sales related duties/activities as needed/assigned; • Assist communicating with customers when members of the Sales Team are otherwise unavailable; • Assist in collections of past due accounts; • Other duties as assigned by Director of J-OEM Sales or Sales Leadership on an as needed basis. Qualifications JOB DESCRIPTION Purpose of Position/Summary: The purpose of the Strategic Sales Account Manager position is to develop long-term relationships with assigned customers and act as liaison between customers and cross-functional internal teams for opportunity identification and to ensure the timely and successful commercial activities. Essential Duties/Responsibilities: Act as primary interface with assigned customer(s); Identify and grow opportunities within assigned customer and collaborate with Sales Leadership to ensure growth attainment; Build and maintain strong, long-lasting relationships with key personnel, developing trusted advisor relationships with key customer coaches and sponsors; Listen to “Voice of Customer” and be a change agent within company; Coordinate all activities, internal and external for assigned customer(s); Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account objectives and customers’ expectations, and maintain high customer satisfaction ratings that meet company standards; Work closely with Sales Account Administrator to ensure customer satisfaction and problem resolution and process RFQs, APRs & other customer driven activities; Work with the Director of J-OEM Sales, and develop customer account planning cycle to achieve sales objectives for assigned accounts; Develop pursuit strategy for new opportunities; Achieve strategic customer objectives as defined by company leadership; Meet targets for profitable sales and strategic objectives; Negotiate pricing and conditions; Forecast and track key account metrics; Participate in Sales Department improvement activities such as improved record keeping, RFQ Management, Company Surveys, information gathering, etc.; Support all other directed corporate goals as prescribed in accordance with company polices; Be available to support other Sales Team Members as needed and/or directed; Assist in obtaining, updating and/or verifying information in QAD/IFS as needed; Collect and report all governmental requests by customers such as, but not limited to; NAFTA, CAFÉ, Conflict Minerals; Conduct and/or assist in other various marketing/sales related duties/activities as needed/assigned; Assist communicating with customers when members of the Sales Team are otherwise unavailable; Assist in collections of past due accounts; Other duties as assigned by Director of J-OEM Sales or Sales Leadership on an as needed basis. Job Requirements: The Strategic Sales Account Manager position requires a Bachelor’s degree from an accredited university or college in Engineering or Business. 4-6 years of related experience may substitute for a college diploma. Account management or other relevant experience is preferred but not required. This position must have excellent communication skills – both written and verbal. Additionally, this position must demonstrate the ability to communicate, present and influence credibly and effectively at all levels of the organization, including executives. This position must also show excellent listening, negotiation and presentation skills. The Strategic Sales Account Manager must have the ability to manage multiple projects at a time while paying strict attention to detail. This position must be creative, analytical and people-oriented. This position requires proficient use and understand of with Microsoft Excel, PowerPoint, and Word. Microsoft Project experience a plus. This position also requires knowledge of standard business financial fundamentals. This position does require domestic travel when needed. Must be highly self-motivated and a self-starter. Supervisory Responsibilities/Direct Reports: This position does not have any subordinate associates reporting to it. Difficulty of Work: The Strategic Sales Account Manager will ensure customer satisfaction, addressing issues and resolving customer issues on an “as needed” basis. Communication will be a very critical aspect of this position. The Strategic Sales Account Manager will be interacting KYB customers; therefore professional, polished communication skills is vital to the success of this position. Responsibility: The Strategic Sales Account Manager achieve results through quality customer service and relationship building and also meet goals and objectives as outlined by Sales Leadership. This necessitates behavioral skills that promote camaraderie and helpful attitudes. These skills are developed mainly from: An interest in customer needs and points of view; A willingness to spend time and devote thought to analyzing performance, attitudes and interests; Respect for others’ unique personalities. Personal Work Relationships: Personal Work Relationships consist of working with KYB customers, members of the Sales team, and associates in the Manufacturing and Production Control departments. In summary, the position requires the associate to develop good working relationships with all levels of associates and KYB customers. Physical Effort: This position requires the ability to stand or sit for long periods of time, and at times this position could be required to lift up to 25 lbs. with or without reasonable accommodations. Working Conditions: This position works within a normal office environment. Travel to and from customer locations may be required. Given KYB Americas Corporation is a Manufacturing facility, there may be times this position may need to visit the manufacturing floor, which requires normal PPE such as safety shoes, safety glasses, and hearing protection. Special attention to work environment and areas surrounding the equipment is critical.

Responsibilities

The Strategic Sales Account Manager is responsible for developing long-term relationships with assigned customers and acting as a liaison between customers and internal teams. They coordinate activities to meet account objectives, ensure customer satisfaction, and achieve sales targets.