This is a unique opportunity to join a dynamic team at the heart of Thames Water’s operational transformation. As a Strategic Systems Optimisation Analyst, you’ll play a key role in shaping multi-million-pound investment decisions, improving water quality, reducing leakage, and enhancing customer service across our clean water network.

WHO ARE WE?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

WHAT YOU’LL BE DOING AS A STRATEGIC SYSTEMS OPTIMISATION ANALYST

You’ll be part of a specialist team working across strategic water assets such as reservoirs, pumping stations, and trunk mains. Your work will involve collaborating with engineers and stakeholders to scope and sign off on engineering projects, deliver calm system schemes, and support operational improvements.

• Supporting the identification and delivery of calm system operation schemes to improve water quality and reduce leakage, mains repairs, and customer complaints.
• Managing and analysing surge logging data to scope further optimisation opportunities.
• Assisting with the analysis of long-term network issues such as low pressure, low flows, and network resilience.
• Conducting desktop design and feasibility studies for operational improvements.
• Leading investigations into pressure issues and developing solutions to reduce customer complaints and improve C-MeX scores.
• Evaluating operational data and resolving basic data integrity issues.
• Supporting risk assessments for work impacting the clean water network.

WHAT YOU SHOULD BRING TO THE ROLE

We’re looking for someone with a technical background and a passion for improving water systems. Ideally, you’ll have.

• A degree (or equivalent) in a technical discipline such as Engineering or Science.
• A strong interest in hydraulic systems and clean water operations.
• Experience with GIS mapping software and an understanding of hydraulic principles is preferred.
• Excellent analytical, problem-solving, and communication skills.
• Ability to collaborate effectively with a wide range of stakeholders.
• A full driving licence and access to your own transport are desirable.