About this role

As a Strategy & Analytics Principal within our Customer Intelligence team, you will generate insights that directly influence business strategy. Your mission is to Lead key initiatives that translate customer data into high-impact growth strategies—accelerating new customer activation, maximizing order frequency, and proactively mitigating churn.

Collaborating closely across global teams, you will step into the shoes of our customers and partners, breaking silos to Deliver actionable analytical storylines. In this dynamic tech environment, you will use cutting-edge tools to Care for our community and drive sustainable commercial success.

These are some of the key components to the position: In this role, you will contribute to core strategic topics like our Loyalty Program while aiming high and driving excellence across the following daily responsibilities:

• Lead Strategy: Build a visionary analytical plan that sets clear goals, prioritises hypotheses, and drives high-impact stakeholder agendas.
• Deliver Customer Insights: Conduct advanced analyses using Python and SQL to uncover strategic, customer-centric growth opportunities.
• Drive Excellence: Build top-down data storylines with clear conclusions that influence executive decision-making.
• Collaborate & Lift Others: Work across Growth, Product, Marketing, and Sales teams, helping one another succeed by breaking down silos.
• Innovate Responsibly: Provide thought leadership on new AI technologies to raise the bar for team efficiency and effectiveness.

What will you bring to the team?

You are a strategic thinker who views data as essential for driving business growth and making smarter decisions. To thrive in our fast-paced environment, you bring:

• Strategic Mindset: Proven background in strategy, consultancy, or customer analytics with a sharp focus on translating business objectives into tangible impact.
• Partner & Customer Focus: Deep commitment to developing an understanding of our internal and external partners to deliver customer-centric outcomes.
• Project Leadership: Demonstrated experience leading complex projects, staying committed to achieving goals, and driving delivery.
• Technical Expertise: Hands-on experience with tools like SQL and Python to perform complex quantitative analyses independently.
• Storytelling & Communication: Talent for turning complex findings into concise, actionable narratives for stakeholders at every level.
• Continuous Growth: A curious, collaborative approach focused on aiming higher, driving excellence, and exploring AI tools to deliver lasting impact.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belongings

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.