Strategy and Operations Manager - Merchandising at ASOS

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategy, Operations, Merchandise Planning, Process Optimization, Data Accuracy, Stakeholder Management, Reporting Tools Implementation, Analytical Capability, Change Management, Process Governance, Excel, SQL, PowerBI, Retail Operations, Data Analysis, Team Mentoring

Industry

Retail Apparel and Fashion

Description

Company Description We're ASOS, the online retailer for fashion lovers all around the world. We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgement, and channel your creativity into a platform used by millions. Everyone needs some help showing up as their best self. We're Disability Confident Committed - let our Talent team know if you need any reasonable adjustments throughout the recruitment process Job Description ASOS is seeking an experienced Strategy and Operations Manager to join our dynamic Merchandising team in London. This pivotal role combines strategic planning with operational excellence, driving our merchandise planning capabilities in the fast-paced world of online fashion retail. As a key member of the merchandising function, you'll work closely with the Merchandising Director and leadership team to optimise planning processes, ensure data accuracy, and empower teams with insights for informed decisions. You'll work at the intersection of business strategy, technology, and operations, collaborating cross-functionally to enhance planning systems and drive continuous improvement. The Opportunity As a Strategy and Operations Manager, you'll be at the heart of ASOS's merchandise operations, shaping the systems and processes that drive our commercial success. Your expertise will directly impact how we plan, allocate, and manage inventory across our extensive product range, serving millions of fashion-forward customers worldwide. You'll work with market-leading planning technology, lead process optimisation initiatives, and mentor team members while contributing to a culture of innovation and excellence. If you're passionate about retail operations, thrive in dynamic environments, and want to make a tangible impact on one of the world's leading online fashion destinations, this role is for you. The Details Operational Delivery Support the Merchandise Director with operational change requirements Coordinate the Merchandise Planning Evolution programme Partner with Product Operations Director to represent planning needs Align processes, tools, and governance for best-in-class planning Tools, Data & Reporting Lead implementation of new reporting tools and analytical platforms Overhaul dashboards to deliver actionable performance insights Work with BI, Data and Tech teams to define requirements Standardise reporting outputs to support decision making Capability & Development Drive improved performance storytelling through enhanced analytical capability Support Analyst Development Programme to build insight maturity Identify tools and training that enable best-in-class insights Qualifications You're a strategic operator with a passion for process excellence and building capability. You thrive in fast-paced, complex environments and love using data to drive better decisions. Required Experience Experience in merchandise planning, operations, or equivalent retail/e-commerce roles Strong understanding of retail planning processes, reporting and analytics Proven ability to manage cross-functional change initiatives across teams and systems Strong communication and stakeholder management skills at all levels High proficiency in planning systems and BI platforms (Excel, SQL, PowerBI) Strong data skills to inform decisions and create compelling stories Desirable Experience in large-scale retail or e-commerce, ideally in fast-paced, high-growth businesses Experience working with Product, BI and Tech functions for operational improvements Personal Attributes Analytical and structured thinker who brings clarity to complexity Collaborative and stakeholder-focused, building strong relationships Continuous improvement mindset with passion for operational excellence High ownership and accountability, driving initiatives to completion Able to operate at strategic and detailed levels seamlessly Additional Information BeneFITS’ 25 days paid annual leave + an extra celebration day for a special moment Private medical care scheme Discretionary bonus scheme Employee discount Employee sample sales Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role. We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That's why our approach to working together includes spending at least 3 days a week in the office. It's a rhythm that speeds up decision-making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed. Why take our word for it? Search #InsideASOS on our socials to see what life at ASOS is like.

Responsibilities

This role involves supporting the Merchandise Director with operational change requirements, coordinating the Merchandise Planning Evolution program, and aligning processes and tools for best-in-class planning. Key duties also include leading the implementation of new reporting tools, overhauling dashboards for actionable insights, and driving improved performance storytelling through enhanced analytical capability.