Strategy and Ops Manager - Advanced Services at Pure Storage

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

178000.0

Posted On

07 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Operations, Strategic Operations, Program Management, Service Delivery, Operational Leadership, Workforce Planning, Capacity Modeling, Analytical Storytelling, Process Improvement, Executive Communication, Stakeholder Management, Cross-Functional Alignment, Change Management, Data Analysis, Lean Methodologies, Six Sigma

Industry

IT Services and IT Consulting

Description

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As the Strategy and Ops Manager - Advanced Services, you will serve as the strategic engine for the Advanced Services (AS) team, bridging the gap between high-level strategy and operational execution. You will act as a key advisor to leadership, driving the mission of creating a data-driven, scalable service organization through rigorous resource planning and performance governance. By collaborating across Business Intelligence, Finance, and Global Delivery teams, you will ensure our most critical initiatives—from AI automation to workforce optimization—are executed with precision and transparency. WHAT YOU’LL DO Architect Workforce & Resource Strategy: Own the end-to-end demand forecasting and capacity modeling for our global delivery teams to ensure we have the right talent ready to meet sales pipeline and backlog commitments. Govern Operational Performance: Design and manage executive-level scorecards and KPIs that monitor delivery health, utilization, and SLA performance, translating complex data into actionable insights for Quarterly Business Reviews. Drive Operational Excellence: Lead cross-functional process improvement initiatives using Lean or Six Sigma methodologies to eliminate bottlenecks, standardize global workflows, and reduce cycle times. Execute Strategic Communications & Change: Orchestrate the organizational "heartbeat" by leading All Hands meetings, executive updates, and change management communications to ensure alignment and engagement across the global AS workforce. Modernize Decision Analytics: Partner with Engineering and BI teams to automate reporting workflows, shifting the organization from manual data gathering to proactive, self-service predictive analytics. WHAT YOU BRING 7–10 years of experience in Business Operations, Strategic Operations, Program/Project Management (PMO), Service Delivery Operations, or a related role. Experience supporting Professional Services, Advanced Services (AS), or global delivery organizations. Operational Leadership: Extensive experience leading business operations, program management, or service delivery within a global professional services or technology environment. Strategic Resource Management: Mastery of workforce planning and capacity modeling, with a proven ability to align headcount and budgets with fluctuating market demands. Analytical Storytelling: Expert-level ability to interpret complex datasets using tools like Tableau or Excel to influence executive decision-making and drive organizational accountability. Process & Program Governance: Demonstrated success in leading large-scale transformation projects and applying process improvement frameworks (such as Lean, Kaizen, or Agile) to increase operational efficiency. Communications Influence: Exceptional skill in executive communication and stakeholder management, with the ability to drive cross-functional alignment and lead organizational change across diverse teams. We are primarily an in-office environment and therefore, you will be expected to work from the Raleigh, North Carolina office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave. #LI-ONSITE Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. There is no application deadline and we accept applications on an ongoing basis until the job is filled. The annual base salary range is: $118,000—$178,000 USD WHAT YOU CAN EXPECT FROM US: Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers. Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®! Pure Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. JOIN US AND BRING YOUR BEST. BRING YOUR BOLD. BRING YOUR FLASH.

Responsibilities

The Strategy and Ops Manager will serve as the strategic engine for the Advanced Services team, bridging high-level strategy and operational execution. Responsibilities include demand forecasting, operational performance governance, and leading process improvement initiatives.