Strategy Development Manager at Financial Ombudsman Service

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

75850.0

Posted On

02 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Planning, Operational Planning, Corporate Strategy Development, Cross-Functional Projects, Stakeholder Engagement, Strategic Communications, Data Analysis, Project Management, Organizational Abilities, Analytical Mindset, Communication Skills, Influencing Skills

Industry

Financial Services

Description

Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Strategy Development Manager Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture. We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move. Contract: permanent Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern. Salary: from £75,850 Location: London Docklands Reporting to: Head of Strategic Planning By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development. Join our community –This is a great opportunity to learn about the Financial Ombudsman and the work that we do. https://www.linkedin.com/groups/13198032/ About Us: The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. What You’ll Do: As Strategy Development Manager, you’ll play a pivotal role in shaping and delivering the Financial Ombudsman Service’s strategic priorities. You’ll lead the development, implementation and evaluation of our organisational strategy, working closely with senior leaders and cross-functional teams to ensure our long-term objectives are met. Your work will involve facilitating strategy workshops, driving complex strategic projects, and producing key strategic communications, including board papers and contributions to annual and budget reports. You’ll also be responsible for co-ordinating internal and external research and analysis to inform our strategic direction, ensuring our strategic narrative is consistently reflected across corporate publications. Collaboration is central to this role, as you’ll engage with stakeholders across and beyond the organisation to support the definition and communication of our strategy and priorities. To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria: Minimum Criteria Proven experience in strategic planning, operational planning, or corporate strategy development within a complex organisation. Demonstrable track record of leading and delivering cross-functional projects or programmes, working with senior stakeholders. Experience preparing strategic board papers or similar corporate publications, showing ability to synthesise and present complex information. Proficiency in using strategic planning tools, software, and data analysis methods to support evidence-based decision-making. It would also be nice for you to have or What you’ll bring? Ability to cut through complex data and apply an analytical mindset to generate clear, actionable insights for strategic decision-making. Strong communication and influencing skills with the ability to engage stakeholders at all levels and drive strategic recommendations forward. Effective project management and organisational abilities, ensuring initiatives are delivered on time and within scope. A collaborative approach to stakeholder engagement, both internally and externally, to support the development and implementation of strategy. Why You'll Love Working With Us: We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values Flexibility: remote, hybrid, or in-office Wellbeing: [Health plan, gym memberships, mental health support] Growth: We invest in your future with [courses, mentorship, promotions] Culture: Diverse. Inclusive. Collaborative. Fun. We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us: 25 days holiday entitlement, with the option to buy extra or sell days Generous pension Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only Let’s Make This Easy. To apply, please upload a current CV, there is an option to leave a supporting statement if you wish Applications need to be submitted by 23:59 Friday 16th January 2026 Successful candidates will be invited to a telephone call with a member of the Talent Acquisition Team. Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now! A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process. Please note, to apply for a vacancy internally, you must have successfully passed probation, and have no live warnings or development plans in place The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion Don’t miss out be part of the journey and take advantage of this opportunity. Authenticity of applications To ensure a good candidate experience we do not use AI tools for our screening process. As such we value authentic personal applications. Good luck with your application. Who we are… With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together. We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides. The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints. You can read more about Diversity and Inclusion . We are proud to be a Disability Confident Leader. Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process. Do let us know of any reasonable adjustments you need. You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.

Responsibilities

As Strategy Development Manager, you will shape and deliver the Financial Ombudsman Service’s strategic priorities. This includes leading the development, implementation, and evaluation of the organizational strategy and engaging with stakeholders.