Strategy Manager | External Client Services at Deloitte

Windhoek, Khomas, Namibia -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategy, Go To Market Strategies, Transformation, Innovation Strategies, Digital Venturing, Customer Experiences, Client Service, Leadership, Risk Management, Stakeholder Management, Business Development, Team Leadership, Budget Management, Negotiation, Data And Analytics, Digital Marketing

Industry

Business Consulting and Services

Description

Company Description At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek. Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems. Deloitte offers career opportunities across Audit & Assurance (A&A), Tax & Legal (T&L) and our Consulting services business, which is made up of Strategy, Risk & Transactions Advisory (SR&T) and Technology & Transformation (T&T). Are you ready to apply your knowledge and background to exciting new challenges? From learning to leadership, this is your chance to take your career to the next level. Job Description Deloitte Strategic Advisory Africa forms part of our Consulting Services business, where you will will work with a team to aid our clients with their Go to Market Strategies, Transformation, Products and Services, Innovation Strategies, Digital Venturing and Customer Experiences, bridging Business and Customer Strategies by design. We help clients connect People, Product, Purpose and Profit through the use of strategy, design and technology. As a Manager you will deliver services to / at client premises on delegated engagement / project whilst being an Engagement Manager with a team to lead. At Deloitte we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people and for society and make an impact that matters. In addition to living our purpose, Managers across our organization: Develop high-performing people and teams through challenging and meaningful opportunities Deliver exceptional client service; maximize results and drive high performance from people while fostering collaboration across businesses and borders Influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people Understand key objectives for clients and Deloitte; align people to objectives and set priorities and direction Key Responsibiliy: Leads delivery of team based on the SLA and identifies and addresses any areas of concern in outputs Manages engagement/project risk to ensure that the firm’s risk policies as well as risk to client confidentiality is aligned at all times Consistently reviews and analyses standard and quality of team deliverables and implements changes as necessary Meets regularly with client and client teams to understand issues, anticipate needs and address these Selling and delivering innovation, strategy and design projects, preferably with specific industry verticals. Establish a strong leadership brand and inspire their team through passion, integrity, and appreciation of others. Make effective use of resources to optimise value. Demonstrate the success and efficiency of Deloitte through leveraging its network and people. Deliver exceptional quality results and stakeholder value by leveraging each person’s strengths to build high performing teams across businesses and borders. Apply deep knowledge of disruptive trends and competitor activity to drive continuous improvement and relevant strategy work. Build deep professional relationships across a diverse network and use a flexible influencing style to gain buy-in and drive impact. Translate broader strategy into a compelling team vision and goals as well as align the team and sets priorities to achieve objectives. Contribute to building an inclusive talent pipeline by creating a talent experience that attracts, develops and retains diverse, top talent and high performing teams. Manages engagement budget through accurate budgeting, cost control and profitability management Qualifications Minimum Qualification Tertiary qualification in Finance, Accounting, Information Systems, Computer Science, Engineering, Human Resources, Marketing, Economics, Business Sciences or related Industry-specific qualifications or an equivalent Whilst not a strict requirement, an MBA or Masters in the relevant field of study is a definite advantage Experience Required Experience with a Tier-One Professional Services Firm and/or leading blue-chip organisation in related industry vertical 5-8 years working experience including 5 years in a client facing as well as 3 years in a management role with a focus on digital transformation Working experience and deep working knowledge of primary industry Proven experience in 1/more of the customer domains of Sales, Service, Marketing and Commerce Relevant Strategic Advisory Competencies Experience leading and managing multidisciplinary project teams to deliver tailored strategic solutions across or in chosen industries Minimum of 8 years deep functional knowledge in one or more of the following areas: Corporate strategy, operating model, data and analytics, Digital Marketing, Route to Market, Revenue Growth Management, Digital Commerce. Deep customer domain experience across Sales, Service, Growth, Marketing & Commerce Additional Information Technical Capabilities: Expert in field with in-depth industry and business knowledge Demonstrated leadership skills Sales and negotiation skills Proven business developer, sales ability and successful negotiator Ability to manage and execute projects Soundly skilled in providing vision and strategy for client proposals Excellent report writing skills Good financial knowledge Significant business acumen Behavioural Capabilities: Exceptional communication skills, both written and verbal Effective interpersonal and relationship building skills Sound mentorship and coaching ability with desire to develop self and others Strong client delivery focus Highly adaptable, managing change and ambiguity with ease Focus on quality and risk Sound problem solving ability At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent. We actively support the inclusion of people with disabilities and embrace neurodiversity in the workplace. We recognise and value the unique strengths that neurodivergent individuals bring, and we are committed to creating an environment where everyone can thrive. If you require reasonable accommodations in relation to your disability and neurodiverse needs during the recruitment process, please let us know. We are happy to make adjustments to suit your individual needs. Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements. Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information. To help you look out for potential recruitment scams, here are some Red Flags: Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies. Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent’s data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process. Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand. If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

Responsibilities

The Manager will lead delivery of team-based services according to Service Level Agreements (SLAs), manage engagement risk, and consistently review and analyze the quality of team deliverables. Key responsibilities include selling and delivering strategy and design projects, establishing a strong leadership brand, and translating broader strategy into compelling team vision and goals.