Streamer Manager at Cancelled Breaks

Las Vegas, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Oct, 26

Salary

0.0

Posted On

14 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Performance Management, Live Stream Operations, Sales Coaching, KPI Analysis, Conflict Resolution, Strategic Planning, Team Development, Operational Efficiency, Cross-Department Collaboration, On-Camera Performance Coaching, Succession Planning

Industry

Entertainment Providers

Description

Streamer Department Manager Department Leadership Lead and develop the entire Streaming Department through Supervisors and Leads. Build a culture centered on accountability, teamwork, professionalism, and continuous improvement. Maintain an exceptional level of product knowledge. Establish clear performance expectations and hold leaders accountable for achieving department goals. Conduct regular one-on-one meetings, coaching sessions, and performance evaluations with leadership staff. Identify high-potential employees and develop succession plans for future leadership positions; as well as underperforming employees who need additional assistance or are not right for the role.. Live Stream Operations Oversee daily execution of all live shopping streams. Ensure every stream delivers a professional, engaging, and entertaining customer experience. Monitor stream quality, accuracy, pacing, energy, product presentation, and overall production standards. Resolve operational issues quickly while minimizing disruption to live broadcasts. Continuously improve streaming processes, workflows, and operational efficiency. Sales & Performance Drive department sales through coaching, performance management, and strategic planning. Analyze stream performance metrics and identify opportunities to improve conversion, engagement, and revenue. Develop performance standards and KPIs for streamers, supervisors, and assistant supervisors. Recognize and reward high performers while addressing performance concerns promptly. Review and analyze data on streamer performance, products, and stream performance. Team Development Coach streamers on sales techniques, audience engagement, product knowledge, professionalism, and on-camera performance. Mentor supervisors to become effective leaders capable of coaching and developing their own teams. Partner with Human Resources on hiring, onboarding, disciplinary actions, performance improvement, and employee development. Foster an environment of learning, collaboration, and continuous feedback. Cross-Department Collaboration Work closely with Operations, Inventory, Shipping, Procurement, Customer Experience, Marketing, and Executive Leadership to ensure seamless execution of live sales. Coordinate product availability and show schedules with inventory and procurement teams. Communicate operational priorities and business updates across departments. Operational Excellence Ensure department compliance with company policies and operational procedures. Maintain staffing plans that support business needs and live show schedules. Assist in developing new policies, procedures, and best practices for the streaming department. Identify operational inefficiencies and implement scalable solutions. Maintain a strong floor presence, providing leadership and support throughout the workday. Qualifications 2+ years of leadership experience managing multiple levels of employees. Exceptional problem solving skills. Experience leading supervisors or managers in a fast-paced operational environment. Demonstrated success coaching teams to achieve measurable performance goals. Strong leadership, communication, and conflict resolution skills. Excellent organizational and time management abilities. Ability to make confident decisions under pressure. Comfortable providing direct, constructive feedback while motivating employees. Strong analytical and problem-solving skills. Experience using performance metrics to improve team results. Passion for trading cards, collectibles, live selling, or e-commerce is highly preferred. Previous live streaming, retail leadership, entertainment, or production management experience is a strong plus. Growth and Development: Clear pathway for growth Extensive training for role 1:1 time with owner to facilitate success What Success Looks Like The successful Streamer Manager builds a department that consistently delivers exceptional live shopping experiences while developing leaders, improving operational efficiency, increasing sales performance, and creating an engaging workplace culture. This individual is proactive, highly visible, data-driven, and committed to helping every team member succeed while supporting the continued growth of Cancelled Breaks.

Responsibilities

Lead and develop the Streaming Department by managing supervisors and streamers to ensure high-quality live shopping experiences. Drive sales growth through performance metrics analysis, strategic coaching, and operational optimization.