Street Outreach Advisor - Vallejo - Solano County at Pacific Health Group

Vallejo, California, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

24.0

Posted On

02 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Building Partnerships, Community Engagement, Trauma-Informed Care, Health Navigation, Outreach, Communication Skills, Cultural Sensitivity, CRM Proficiency, Active Listening, Referral Management, Enrollment Support, Transportation Coordination, Documentation, Feedback Sharing, Team Collaboration, Problem Solving

Industry

Public Health

Description

The Street Outreach Advisor is a hands-on, field-based role focused on two key outcomes: Building and sustaining referral partnerships with community-based organizations (CBOs). Engaging community members directly to connect them with services such as Enhanced Care Management, Community Supports, Community Health Worker services, Behavioral Health, and Street Medicine. You’ll be out in the community—building trusted partnerships, creating referral pathways, and meeting people where they are to link them with care and support. Key Responsibilities Develop and maintain referral channels with clinics, hospitals, shelters, food banks, housing providers, and other CBOs. Represent PHG at events, resource fairs, and outreach sites; maintain a regular presence in high-need areas. Conduct trauma-informed screenings to assess health and social needs, determine eligibility, and make warm handoffs to care teams. Support on-the-spot enrollment, help schedule appointments, and coordinate transportation as needed. Maintain an active schedule of outreach and partner meetings; log all contacts, screenings, and referrals accurately in CRM tools. Track personal outreach and referral goals and share feedback on hotspots, barriers, and successful engagement strategies. Collaborate closely with care coordinators, CHWs, behavioral health navigators, and street medicine teams for seamless follow-up. Example Scenarios 1. FQHC Pop-Up Screening Day You set up a table in the lobby of a Federally Qualified Health Center from 10 a.m. to 2 p.m. Equipped with flyers, QR referral cards, and consent forms, you greet patients as they check in and out. Using plain language, you explain services like Enhanced Care Management and Community Supports, then complete brief screenings. For those likely eligible, you schedule intakes before they leave and coordinate transportation support if needed. You also hand off complex cases to CHWs or care coordinators on-site. Risks and Mitigations: If foot traffic is low, you ask the front desk to mention your table at check-in. If patients raise privacy concerns, you offer a semi-private space for screenings. Outcome: At the end of the event, you’ve made over 25 contacts, completed 12 screenings, and scheduled 6 intakes, with at least 70% of those members expected to show up for their appointments. 2. Hospital Discharge Partnership Kickoff You meet with a hospital discharge planner to set up a warm-referral channel. After introducing services like Enhanced Care Management and Community Supports, you share a one-page “How to Refer” guide with a QR code and hotline. Together, you agree on a 24-hour callback process, co-design a simple handoff script, and identify common discharge diagnoses that qualify for services. You schedule a weekly on-site screening block at the hospital to test the workflow. Risks & Mitigations: If uptake is slow, you offer to shadow the discharge team for a shift to model handoffs. If there’s confusion about eligibility, you provide a quick reference sheet with common examples. Outcome: One new referral channel launched, three test referrals in the first week, and a monthly check-in scheduled with the hospital team. Effective Communication Skills Active Listening: Responding empathetically when members express frustration or confusion. Plain-Language Explanation: Describing programs clearly, e.g., “We help coordinate doctor visits, medications, and housing resources—at no cost.” Cultural Sensitivity: Adjusting language and tone for diverse audiences, including multilingual outreach. Concise Partner Pitch: Explaining to a CBO, “If you see someone who needs help, use this QR code. We’ll handle the rest.” De-escalation: Staying calm with frustrated members and walking them step by step through forms or processes. Success Measures New referral partnerships opened and maintained across priority categories Weekly outreach targets for contacts, screenings, and enrollments consistently achieved Timely conversion from outreach to service enrollment Accurate, timely documentation and adherence to privacy standards Positive feedback from both community partners and members Qualifications Success building partnerships with CBOs, clinics, or public agencies Familiarity with Medi-Cal, CalAIM, ECM, and Community Supports Multilingual ability Experience in outreach, public health, health navigation, or social services Strong communication skills with the ability to adapt for different audiences Proficiency with mobile tools and CRM systems; organized and reliable follow-through Valid driver’s license and reliable transportation Ability to travel locally and work evenings or weekends as needed Competitive pay: $21.00–$24.00/hour + performance incentives Health, dental, and vision insurance 401(k) with company match Paid time off and 12 holidays per year (including your birthday) Paid volunteer hours each month Employee discounts and assistance programs Professional development opportunities AI & Human Interaction (HI) in Recruitment Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location. All resumes that meet these criteria are then reviewed by HI (Human Interaction) — our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.

Responsibilities

The Street Outreach Advisor is responsible for building and maintaining referral partnerships with community-based organizations and engaging community members to connect them with essential services. This role involves conducting screenings, supporting enrollment, and collaborating with care teams for effective follow-up.