About AST Technologies - Your Key to Business Technology

For over 20 years, AST Technologies has been helping small to medium-sized businesses design, implement and support reliable technology solutions that keep organisations connected, secure and productive. As a trusted Australian technology partner, we are proud to have been recognised as the NECA NSW Winner for Voice/Data, Communications & Audio Visual, reflecting our commitment to delivering industry-leading workmanship, innovation and customer service.

At AST Technologies, we are passionate about providing best-in-class ICT services and solutions. Our mission is to remove the complexity from technology decision-making by delivering dependable, future-ready solutions that our customers can trust in an increasingly connected, security-conscious and fast-paced business environment.

Covering a broad range of technologies including voice, data, networking, structured cabling, security, cloud and managed ICT solutions, our experienced and customer-focused team works closely with every client to understand their current requirements while planning for future growth. We believe technology should enable businesses, not complicate them.

About the Role

We are looking for an energetic and engaged senior data cabler technician to play a vital role in our business to support, manage, develop, and enhance our ICT and Managed Services and Solutions. 

You will play a vital role in our business and take the complexity out of the technology decision making for our customers and bring a positive impact to their business.

You will be installing and maintaining security and telecommunications cabling infrastructure and equipment in commercial premises.  

In addition to installation, this role involves identifying and addressing faults for service and maintenance jobs, testing, and repairing equipment, and providing timely updates and information to customers.

Key Responsibilities

• Work closely with other members in the Technical and Service Delivery Team
• Installation of structured cabling systems including Cat6e/Cat6a, copper and Fibre Optic
• Supervision of other team members as required.
• Perform installation of equipment and components (e.g. cabling, CCTV, access control, wireless/microwave/satellite communications, routers/modems, switches, communications cabinets)
• Respond to fault reports, perform trouble shooting activities and repair/replace malfunctioning equipment and/or facilities.
• Ensures compliance with building and ICT Standards.
• Deliver projects as per scope and within budget, SLA's and milestones including but not limited to onboarding new customers, obtaining technical requirements from customers, configuring, provisioning, testing voice and data carrier services)
• Provide remote and onsite support to existing clients' Data, CCTV, access control & communications systems
• Utilise internal PSA/CRM System (Autotask ), remote diagnostics tools and external 3rd-party systems via phone, remote support, e-mails and onsite
• Report to Management and Key Stakeholders

This includes:

• Security Installations including IP CCTV and Access Control
• Alarm systems and intercoms
• IP networks and network devices
• Wi-Fi networks
• IP & AV Conferencing Installations

Essential Skills and Experience

• Minimum 4 Years experience in a similar role implementing structured cabling system, CCTV Installations and optical fibre networks.
• ACMA Open Registered Cable license and sound experience within the telecommunications industry
• Excellent troubleshooting & fault analysis, verbal and written communication skills 
• Ability to handle multiple tasks and handle pressure situations 
• Highly motivated and organised with a 'Can-do' attitude and attention to detail to meet individual and team deadlines and milestones
• Familiar with traditional LTS, Hikvision, DAS, Bosch security systems. 
• Installing, managing, and troubleshooting basic TDM/IP Tel & UC networks 
• Class 2 Security License
• Knowledge of Data Networking including LAN, WAN, switches, routers/firewalls, DHCP, VLANs, VPNs
• Strong focus on customer service
• Excellent communications skills and a consultative approach
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