MAX PAY – DEPENDS ON EXPERIENCE:

$20.41 USD Hourly

MINIMUM QUALIFICATIONS:

High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

DESIRED QUALIFICATIONS:

Associate’s degree in Accounting, Bookkeeping, or closely related field with two (2) years previous customer service and accounts receivable/payable/cashiering or similar experience OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

• Experience in working in a high volume customer service environment.
• Experience in accounts receivable environment.
• Experience in reconciling accounts.
• Experience in using Microsoft Office applications (Excel, Word, Outlook).
• Experience in preparing reports.
• Evidence of effective communication skills.
• Experience in using attention to detail skills.

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• Extensive customer service in person ,via e-mail, and on the phone for a variety of student account related functions for ASU Student Business Services.
• Research Account activity to identify issues and resolve those issues in assigned area or report issues to the appropriate department.
• Process Transactions including waivers, charges, and credits to student accounts.
• Prepare reconciliations and departmental reports utilizing a variety of software including PeopleSoft and Microsoft Office.
• Review, processing and resolution of accounts including but not limited to: Tuition, Billing, and Collection of account related matters.
• Develop and create correspondence in response to student account inquiries.
• Answer a high volume of phone calls, respond to email inquiries and assist with in-person customer services.
• Updated departmental procedures relating to assigned accounting functions.