Kent Campus - Kent

Staff/Classified

Closing on: Sep 17 2025

996417

Bursar’s Office - Kent Campus [100394]

MINIMUM QUALIFICATIONS:

High school diploma or the equivalent and two years’ experience in processing/administering financial related transactions or data analysis. Ability to work varied hours to include evenings and weekends during peak periods.
OR
One year experience as a Student Account Representative I. Ability to work varied hours to include evenings and weekends during peak periods.

KNOWLEDGE OF:

Accounting/bookkeeping principles including accounts receivable and/or collection policies and procedures
Applicable laws and regulations
Office practices, policies and/or procedures

SKILL IN:

Operating an Enterprise Resource Planning (ERP) system for data entry, review or retrieval
Utilizing Microsoft Office Suite and other applicable software (i.e. spreadsheet software) *
Managing time and resources and effectively balance multiple priorities

PREFERRED QUALIFICATIONS – IF APPLICABLE:

Not applicable.

KENT STATE UNIVERSITY IS COMMITTED TO CREATING A COMMUNITY THAT IS CULTURALLY AND INTELLECTUALLY DIVERSE AND TO ATTRACTING AND RETAINING A DIVERSE STAFF. WE STRIVE TO CREATE AND MAINTAIN WORKING AND LEARNING ENVIRONMENTS THAT RESPECT DIFFERENCES, AND ARE INCLUSIVE, WELCOMING, RESPECTFUL AND KIND.

For official job descriptions, visit www.kent.edu/hr.
Kent State University is a Smoke-Free, Tobacco-Free University effective July 1, 2017. Smoking and tobacco use are not permitted on any of Kent State’s campuses or other locations and properties that are owned, operated, or leased by Kent State, both domestic and international. For additional details, visit www.kent.edu/smoke-free.

DUTIES/ESSENTIAL FUNCTIONS MAY INCLUDE, BUT NOT BE LIMITED TO, THE FOLLOWING:

Provides quality customer service and assures compliance with federal, state and university regulations, policies and procedures related to student accounts.
Reviews and analyzes student accounts with regard to tuition, financial aid, auxiliary services and other account assessments; performs mathematical computations and processes any necessary adjustments; contacts internal and external customers, agencies, financial institutions and government agencies as needed to research and/or resolve discrepancies.
Reconciles student, agency, and program accounts; ensures student and third party accounts are balanced; prepares and distributes financial reports utilizing various financial systems, spreadsheets and databases; utilizes spreadsheet and database software to analyze and interpret student accounts and other account information.
Completes credit balance evaluations of accounts and prepares required documentation for processing of refunds to student, parents, and/or third party agencies.
Creates electronic files for departmental use to increase efficiency and investigates new ways of completing work more effectively.
Responds to in-person and telephone inquiries from agencies, students, parents, faculty and staff.
Advises departments regarding university and/or departmental policies and procedures.
Assists with leading the work of other student accounts representative staff members.
Assists with training other student account representative staff.
Assists in gathering documentation for federal, state, and/or other audit requirements.
May prepare and mail statements, invoices, reminders and collection notices.
Performs related duties as required.