Student Administration Assistant at University of Queensland

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

80606.0

Posted On

15 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Time Management, Interpersonal Skills, Attention To Detail, Computer Skills, Initiative, Teamwork, Knowledge Of University Policies, Data Management, Problem Solving, Organizational Skills, Flexibility, Cultural Awareness, Adaptability, Professionalism

Industry

Higher Education

Description

Faculty of Business, Economics and Law (BEL) Full-time (100%), permanent position with a collaborative professional team Base salary will be in the range $76,025.00 - $80,606.71 + 17% Superannuation (HEW Level 4) Based at our vibrant St Lucia Campus About This Opportunity The Student Administration Assistant is the first point of contact at the Faculty of Business, Economics and Law (BEL) and the UQ Business School (UQBS) for students, University staff and members of the community. The primary purpose of the position is to provide quality professional customer service when advising current and potential students on the Faculty’s programs and student enrolment related matters. The role also provides administrative support to the Student Administration Teams. Key responsibilities will include but are not limited to: Develop and maintain an expert knowledge and awareness of the University’s on-line information resources with respect to the University’s Rules, deadlines, policies and procedures for all student related matters. Provide accurate information to current and prospective students on degree programs offered by the Faculty of Business, Economics and Law, during face-to-face enquiries at the front counter, by email, via telephone and/or other channels of communication implemented by the University. Provide initial information and advice to current students on student administration matters, including University and Faculty/School rules, policies and procedures, programs and courses offered by the Faculty/School, the use of mySI-net and other enrolment related matters including study plans, graduation checks, exchange, removal of course and deferred examinations. Identify and refer complex or non-standard enquiries to other members of the Student Administration Team or to other areas of the University, including Student Central, Schools or other Faculties as required. Determine when students need to meet with Student Administration/Liaison Officers and refer appointments in accordance with Faculty/School procedures. Undertake SI-net processing tasks as required by the Senior Coordinator, Student Administration, Senior Student Administration Officer and/or Manager, Student Administration. Maintain and restock office supplies and promotional display materials. Monitor and record the borrowing of school equipment by staff. Represent the Faculty and its schools at UQ Open Day and other events if required. Record all incoming student related applications received at the BEL Student Centre over the counter, via mail, email or UniTask (electronic form workflow system) accurately, distributing applications to appropriate staff and scanning completed applications to TRIM (electronic records management system) if applicable, ensuring that records are retained in accordance with University policy. Assist with room bookings for staff. Administer security swipe card access for the Faculty Computer Laboratory and after-hours student access to buildings. Provide assistance to other student administration, teaching and learning teams within BEL and its Schools during peak periods and/or when required. Assist with training other team members undertaking similar duties. Complete other tasks as required by the Senior Coordinator, Student Administration, Senior Student Administration Officer, Manager, Student Administration within BEL, and/or Student Administration Managers within the Schools. This role is subject to The University’s Code of Conduct. Leave restrictions may apply during peak periods as determined by the Senior Coordinator, Student Administration and/or Manager, Student Administration. The Student Administration Assistant must be able to work on a rostered basis between the hours of 8:00am – 5:00pm Monday to Friday. About UQ As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world. Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as: Up to 26 weeks paid parental leave/paid primary care leave 17% superannuation contributions + 17.5% annual leave loading Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family Career development opportunities –access to exclusive internal-only vacancies and our Study for Staff program On campus childcare options Affordable parking (from just $6.40 a day) Salary packaging options About You You should ideally possess an associate diploma level qualification with relevant work experience or an equivalent combination of relevant experience and/or education/training, in addition to demonstrating the following: A broad knowledge of the University’s policies and procedures, particularly in relation to student matters or an ability to rapidly acquire such knowledge; Knowledge of the key sections of the University and their functions in order to guide students and staff to the best source of information and assistance, or the ability to rapidly gain such knowledge; Well-developed skills in the use of computer packages for data storage and retrieval, Customer Relationships Management, Microsoft Office applications (particularly Word, Excel, and Outlook) and other administrative activities; Excellent written and oral communication skills including a professional telephone manner; Demonstrated ability to exercise initiative and to work both independently and effectively in a flexible team environment; Demonstrated ability to meet deadlines accurately and with attention to detail in a fast-paced and energetic work environment; A strong orientation to the provision of a high level of customer service; Well-developed interpersonal skills and the ability to communicate effectively with people from a range of cultures and backgrounds; Demonstrated ability to remain calm and composed during peak times; Excellent time management skills. The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, criminal check, education check etc. You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment. Questions? For more information about this opportunity, please contact Krissa Lanza at krissa.lanza@uq.edu.au. For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number (below) in the subject line. Want to Apply? We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload: Resume A cover letter summarising how your background aligns with the 'About You' section Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au. Other Information UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role. Applications close Sunday, 11 January 2026 at 11.00pm AEST (R-58921). Please note that UQ will be closed from 23 December until 2 January (inclusive) and interviews have been tentatively scheduled for mid-January. The University of Queensland (UQ) acknowledges the Traditional Owners and their custodianship of the lands on which UQ is situated. We pay our respects to their Ancestors and their descendants, who continue cultural and spiritual connections to Country. At the University of Queensland, we are proud to be one of Australia’s leading research and teaching institutions, consistently ranking among the top 50 universities worldwide. As a member of the prestigious Group of Eight (Go8) universities, UQ is widely recognised for its intensive focus on research and teaching excellence – evidenced by our numerous accolades including more teaching awards than any other Australian University and reflected in UQ being the number one recipient of ARC Fellowships and Awards nationally across all scheme years (totalling 452 awards worth $339 million). Our state-of-the-art facilities, libraries, and cutting-edge research centres offer unparalleled opportunities for academic and professional growth. With five faculties, a number of globally recognised research institutes, and over 100 research centres, we attract an interdisciplinary community of more than 7000 staff, supporting more than 55,000 current students from over 137 countries. UQ is dedicated to supporting the career aspirations of our students and staff. Our comprehensive career services provide personalized guidance, skills development, and networking opportunities to help you achieve your professional goals. Whether you are a student seeking internships and job placements or a staff member looking for career advancement, UQ is here to support you every step of the way. UQ values equity, diversity and inclusion and seeks to reflect the broader community by attracting and retaining high-quality staff from a range of backgrounds. Our commitment to equity, diversity, and inclusion aims to ensure that everyone at UQ feels valued and empowered to achieve their full potential. We are particularly interested to hear from people who bring diversity to UQ – whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability. Whether you are a recent graduate, an Academic, or an experienced professional, UQ offers a wide range of opportunities to help you grow and succeed. Explore our current job openings, discover our programs, and become part of a community that is dedicated to creating lasting, meaningful impact for the communities in which we live and work. For more information about working at UQ and our employee benefits (such as generous leave provisions, 17% superannuation, flexible working arrangements, and health and wellness discounts) please visit Why Work at UQ.

Responsibilities

The Student Administration Assistant provides quality customer service to students and staff regarding the Faculty's programs and student enrolment matters. They also support the Student Administration Teams with various administrative tasks.