WHO WE ARE: OXFORD INTERNATIONAL

Oxford International Education Group is a renowned institution dedicated to providing exceptional educational experiences to international students. With a global presence and a commitment to academic excellence, we strive to empower students to achieve their full potential and thrive in a dynamic, interconnected world. We are proud of our culture and have recently been officially certified as a Great Place to Work ©!

STATUTORY REQUIREMENTS

• Eligibility to live and work in the UK
• Enhanced DBS disclosure check or overseas equivalent

QUALIFICATIONS

• A Levels
• Administrative qualification
• Undergraduate degree (Desirable)
• Certified IT skills (Desirable)
• First aid-trained (Desirable)

EXPERIENCE AND KNOWLEDGE

• Significant office/administrative experience
• Excellent IT Skills and knowledge of Microsoft Office 365
• Experience of using Microsoft Teams, Online Survey software
• PA/Reception experience (Desirable)
• Worked in a further or higher education institution (Desirable)
• Knowledge of University Systems – Blackboard Collaborate (Desirable)
• Experience of working with international students/non-English (Desirable)
• Experience of spreadsheets (Desirable)

SKILLS AND ABILITIES

• Excellent written and verbal communication skills in English
• Exceptional organisational skills
• Ability to work without close supervision and to set own priorities
• Ability to work in a fast-paced environment
• Ability to identify, develop and modify more efficient working processes
• Welsh speaking (Desirable)
• Good attention to detail (Desirable)

PERSONAL QUALITIES

• A welcoming approach to international students and cultural awareness
• A positive, ‘can-do’ approach to work
• Adopts a collaborative approach to working
• Flexible and adaptable
• Responds positively to new challenges, seeking solutions
• Proactive
• Warm personality and a good sense of humour

JOB PURPOSE

The Student Administration Officer reports to the College Manager. The Student Administration Officer will be expected to handle a wide range of administrative tasks and provide the highest level of student support services.
This role is maternity cover until the end of August 2026, and we’re looking for someone who can bring their skills and enthusiasm to a busy, fast-paced work environment.
If this sounds like you, we’d love to hear from you!

GENERAL DUTIES

• Carrying out a range of administrative tasks.
• Adhere to all OIEG and University policies.
• Maintain the appropriate level of confidentiality.
• Work as required with IT Systems and Management Information Systems of both OIEG and Bangor University.
• Communicate effectively and in a timely manner with all stakeholders (students, academic staff and external stakeholders).
• Carry out any other reasonable duties, as directed by your Line Manager or another member of the College Management Team.

SPECIFIC DUTIES

• Contribute to the creation in the College of a friendly and supportive atmosphere for students and staff.
• Support on front desk with face-to-face enquiries as required.
• Support pre-arrival and post-arrival processes.
• Support student with all aspects of registration both BUIC and BU (Bangor University) ID check, eVisa and confirmation of registration letter.
• Enrol students onto modules.
• Allocate Personal Tutors.
• Ensure students are informed and have access to the specialised student services provided by the University of Bangor.
• Record, action and report student attendance in line with UKVI requirements.
• Participate in any relevant college audits or reviews as required.
• Ensure there is financial system in place for receiving and paying invoices, monitoring Concur and petty cash.
• Support College Manager with all aspects of debt management.
• Monitor and update modules and pages on the Virtual Learning Environment.
• Support all aspects of assessment processes.
• Adhere to the College retention policy.
• Organise events for college visits, students and staff and share success stories on social media and with Marketing.
• Deal with all student evaluation surveys.
• Order college supplies as necessary.
• Attend meetings as required.
• Take the secretarial role and produce minutes of meetings.
• Cover for the other Student Administration Officer as needed and deputise for the College Manager in her absence.
• Complete all compulsory training and take a proactive approach to seeking out additional training opportunities.

THIS JOB DESCRIPTION IS PROVIDED AS A GUIDE TO THE ROLE. IT IS NOT INTENDED TO BE AN EXHAUSTIVE DESCRIPTION OF DUTIES AND RESPONSIBILITIES. IT MAY BE SUBJECT TO PERIODIC REVISION TO MEET BUSINESS REQUIREMENTS.

Oxford International is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. This role involves working with children and is exempt from the Rehabilitation of Offenders Act 1974.
Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status