Student Administration Team Leader (Student Fees) at University of Tasmania

Hobart, Tasmania, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

111917.0

Posted On

21 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational planning, Compliance, Stakeholder engagement, Negotiation, Problem-solving, Project management, Team leadership, Process improvement, Data analysis, Statistical reporting, Financial administration, Higher education administration, Policy development, Mentoring, Strategic planning

Industry

Research Services

Description

* Lead student fees operations and compliance * Drive student‑centred service and continuous improvement * Full time, fixed-term role (6 months), based in Hobart, Launceston or Burnie About the opportunity As a senior member of the Student Administration team, the Team Leader (Student Fees) will support the Manager with managing the day-to-day operations, strategic initiatives, and administrative support for a pivotal and multi-functional area of Student Services and Operations which supports the student journey. You’ll lead a team of professional staff within the Student Fees Team who provide service excellence, timely advice and support to our students and stakeholders. You’ll champion the Student Fees area and will be an important exemplar, mentor and support person for your staff. You’ll also lead innovative improvement projects and work collaboratively with other members of the wider team to ensure the provision of administrative support is delivered in a student focused, timely and professional manner. What you’ll do: * Coordinate the operational planning and workload for the University’s student fee collection activities, including student payments, student fee documentation, refunds and remission of student debt, fee setting and debtor management. * Lead the development of policies and procedures, services review, and improvement projects across student fees in adherence with legislation. * Provide high level administrative support to create a student-centric and collaborative service culture. * Lead a high performing team to deliver efficient innovative initiatives contributing towards University’s strategic goals. * Contribute to strategic planning and provide analytical and statistical reports against performance targets. What we’re looking for: * Knowledge and experience in delivering complex administrative and technical functions with continuous improvement and service excellence. * High level negotiation, stakeholder engagement, and problem-solving skills. * Project management skills, with an ability to analyse, review, make recommendations and clearly convey complex information, ideas, and concepts. * Experience leading systems and process improvement initiatives and in managing a variety of systems and software within higher education. * Previous experience working in student administration or systems setting is highly desirable. * Current Australian Driver’s Licence. Salary details Appointment to this role will be at HEO 7 and will have a total remuneration package of up to $130,943 comprising base salary within the range of $101,821 to $111,917 plus 17% superannuation. How to Apply * This vacancy is being advertised internally only in the first instance to current staff. * In submitting your application, you acknowledge you have/intend to discuss your interest in this vacancy with your current manager and understand they may need to be contacted confidentially by the hiring manager as part of the assessment of your application. * To apply online, please provide your CV and 1-2-page cover letter outlining your interest in the role, skills, capabilities and experience. You do not need to separately address the success profile. * For further information about this position, please contact Mike Sly, Manager, Student Administration, at mike.sly@utas.edu.au [mike.sly@utas.edu.au] or on 03 6226 1329. * Please visit https://www.utas.edu.au/jobs/applying [https://www.utas.edu.au/jobs/applying] for our guide to applying and details on the recruitment process. * Please refer to the attached Position Description Below for full details. Download File [https://static.pageuppeople.com/static/people/icons/icon_file_small.gif] Position Description - 503041 - Student Administration Team Leader (Student Fees).pdf [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMtNEUtoFcH5OCM491O0SXs-Ah7FGyNkXVqq9Ll74iORGYwbot-ahCFON3EgEVhIEN952zSjr07Fn2pjA2IjazE0QuAEUJjlFlgdQYHvxijNw6BpsO230S2XgdxJ0FGb4UeYIuTyusH5lz3t_UGtxFHDQ%7e%7e] Applications close Thursday, 30 April 2026, 11.55pm The University of Tasmania acknowledges the Palawa/Pakana and Gadigal/Wangal people as the traditional custodians of the land, sea and waters of the areas upon which we live and work. We recognise their valuable contributions and deep connection to country and pay respect to Elders past and present. As part of our commitment to a safe and inclusive workplace, employment history and police checks may be conducted as part of the selection process. To be eligible for this position, you are required to hold Australian or New Zealand Citizenship, permanent residency or a valid visa that enables you to fulfil the requirements of this role.

Responsibilities

The Team Leader will manage day-to-day student fee operations, including collections, debt management, and fee setting. They will also lead a team of professional staff to ensure service excellence and drive continuous improvement projects within the student administration department.