Student Adviser

at  University of Otago

WHO WE ARE/MŌ TE TĪMA

We are a team of highly skilled professional staff who are part of the Academic Division and are responsible for delivering an outstanding student and staff experience through high quality, effective service delivery to all of the University’s internal and external customers.
Our specific focus is on the student experience felt by our students here at the University of Otago. We work to provide accurate and timely information, assistance and advice across a range of activities from admission to graduation.

YOUR SKILLS AND EXPERIENCE/KĀ PŪKEKA ME KĀ WHEAKO

To be successful as a Student Advisor you will have:

• Previous advisory experience.
• A passion for customer service and delivering exceptional service to students.
• Experience providing student administration or related services in a tertiary education organisation.
• Exposure to work in a busy or complex environment.
• A clear understanding of pastoral care and extracurricular services offered.
• Strong Microsoft office and PC skills (eVision a plus).

Due to the nature of the Academic Division, the range of tasks and responsibilities is broad and may require performing duties at different workplaces or locations across campus. We are committed to on-going training and development in order to upskill successful candidates in areas that they desire more exposure to.

You will be working as part of a team, providing high quality advice for undergraduate students ensuring they go on to have an outstanding University of Otago experience.
You will provide programme and course information along with guidance to a diverse group of undergraduate students as well as assisting students to make informed choices that support the achievement of their academic and career goals.

Range of tasks include:

• Providing accurate course advice and guidance that complies with all regulations.
• Providing holistic, student-centric advice to help students meet their goals and aspirations while at the University of Otago.
• Helping students with information regarding the opportunities and support available such as: Career Development Centre, Disability Information and Support, International Student Support Pacific Island Centre; Te Huka Mātauraka etc.
• Working closely with teams across Student Experience, Academic Division, Academic staff, and the wider university to provide early stage targeted advice and assistance to a variety of students.