Student Advisor - 9 month contract at Online Education Services

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

0.0

Posted On

29 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Academic Advising, Emotional Support, Technical Assistance, Administrative Support, Communication Skills, People Skills, Problem Solving, Student Enrollment, Student Journey Management

Industry

E-Learning Providers

Description

About OES OES is a vibrant and values led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student focused, innovative and embrace change with a growth mindset to ensure we achieve our vision of being the world’s most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day. The Opportunity Day-to-day the Student Advisor is the first point of contact for students via phone, email and web chatter, dealing with a range of queries or issues. These include general academic advice, emotional support, technical assistance as well as enquiries relating to courses and University processes. In addition, this role provides end to end administrative support throughout the student journey, right from enrolment through to graduation. Reporting to the Team Leader, the Student Advisor will join a team of authentic, passionate people that all want you to be the best that you can be. This isn’t just a job, it’s a true career where you’ll be making a tangible difference in people’s lives. About You To be successful in this role, we are looking for someone with the following: An authentic person with a story to tell – we believe life experiences add to our ability to work things out, make good decisions and ultimately help our students Previous experience in a support role providing excellent support to end user customers (we’re open here, tell us who you’ve supported throughout your career so far) A minimum Bachelor level degree (must have completed) Obviously, it goes without saying you’ll have great communication and people skills A solution focused approach with a pro-active attitude to supporting your customers You’ll love being part of a team and contributing to it’s success Availability for different shift patterns (see below) This is a full-time role and you must be available to work shifts. An example of a shift pattern is below Week 1: 9-5 Week 2: 1-9 Week 3: 9-5 Week 4: 8-4 Week 5: 9-5 with weekend. RDO on either side. Week 6: 10-6 What’s in it for you? Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis and Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated. If this role is of interest, please apply now with your updated CV.

Responsibilities

The Student Advisor serves as the primary point of contact for students, providing academic, emotional, and technical support via phone, email, and web chat. The role also manages end-to-end administrative tasks from student enrolment through to graduation.