Student Advisor - Casual Role at Online Education Services

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, People Skills, Solution Focused, Proactive Attitude, Teamwork, Customer Support, Emotional Support, Technical Assistance, Administrative Support, Academic Advice

Industry

E-Learning Providers

Description

About OES OES is a vibrant and values led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student focused, innovative and embrace change with a growth mindset to ensure we achieve our vision of being the world’s most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day. The Opportunity Day-to-day the Student Advisor is the first point of contact for students via phone, email and web chatter, dealing with a range of queries or issues. These include general academic advice, emotional support, technical assistance as well as enquiries relating to courses and University processes. In addition, this role provides end to end administrative support throughout the student journey, right from enrolment through to graduation. Reporting to the Team Leader, the Student Advisor will join a team of authentic, passionate people that all want you to be the best that you can be. This isn’t just a job, it’s a true career where you’ll be making a tangible difference in people’s lives. About You To be successful in this role, we are looking for someone with the following: An authentic person with a story to tell – we believe life experiences add to our ability to work things out, make good decisions and ultimately help our students Previous experience in a support role providing excellent support to end user customers (we’re open here, tell us who you’ve supported throughout your career so far) A minimum Bachelor level degree (must have completed) Obviously, it goes without saying you’ll have great communication and people skills A solution focused approach with a pro-active attitude to supporting your customers You’ll love being part of a team and contributing to it’s success This is a casual role and we are looking for people with availability for different shift patterns between 8am to 9pm including weekends. The days will fluctuate between 1 day per week in quiet periods up to 5 days during busier periods. What’s in it for you? Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated. We pride ourselves on being a 'People First' employer and if you join the OES Team, you will benefit from: Flexible, hybrid work for genuine career-life fit (2-3 days in our Cremorne Office) Professional development and mentoring OES Culture Club and events calendar Health and wellbeing activities Annual flu vaccinations Mental health support resources and Employee assistance program (EAP) If this role is of interest, please apply now with your updated CV. At OES, we are committed to creating an inclusive and diverse environment, where we encourage candidates of any nationality, age, background, disability, and gender identity to apply. If you feel aligned to the role and would like to further explore your suitability, we welcome your application and would love to consider your fit for the role at OES.

Responsibilities

The Student Advisor serves as the first point of contact for students, addressing a variety of queries and providing administrative support throughout the student journey. This includes offering academic advice, emotional support, and technical assistance.