Student Advisor at Open Universities Australia

Docklands, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Listening, Empathy, Solution-focused, Computer proficiency, Adaptability, Resilience, Customer service, Outbound sales, Team collaboration

Industry

Higher Education

Description

Company Description Hybrid working model (Melbourne based only) Starting on May 27 At Open Universities Australia (OUA), we believe quality education should be accessible to everyone. For more than 30 years, we’ve helped over 400,000 students take their next step. Often during some of the most important moments of their lives. Every experience we create, conversation we have and decision we make helps open new doors for learners across Australia. When we do our best work, we help change lives every day. Our values guide how we work together. We act for our customers, care for each other and focus on continuous improvement. We are proud of our friendly, curious and inclusive culture where people are trusted, supported and encouraged to grow. As a Student Advisor, you will play a meaningful role in that mission. Every conversation you have is an opportunity to help someone take a step toward a better future, whether that is changing careers, building confidence or achieving a long-held goal. Our Advisors come from all walks of life, including retail, hospitality, healthcare, education and contact centres. What matters most is not where you have worked before, but your ability to connect, listen and genuinely support others. You will become a trusted guide for people navigating their study journey. As the first point of contact for prospective students, you will listen, support and help them make confident, informed decisions about their future. You will join a close-knit, cross-functional team of around 10 Advisors, working together to support students from first enquiry through to enrolment and beyond. What you’ll be doing You will play an important role in helping students feel informed, supported and empowered. This includes: Having meaningful conversations with prospective students via phone, email or chat Understanding their goals and helping them explore the right study options Guiding them through the enrolment process with clarity and confidence Answering questions and providing support at every step Collaborating with your team to share knowledge and continuously improve how we support students You will build your knowledge and confidence through our training program, starting with outbound sales, with ongoing support from Capability Coaches and your team. What we are looking for We are looking for people who are friendly, curious, and great at connecting with others. You will thrive in this role if you: Enjoy talking to new people and helping them make important decisions Are a strong communicator, both over the phone and in writing Are a great listener, empathetic and solution-focused Are comfortable using computers and learning new systems Are adaptable, resilient, and eager to grow Experience in customer-facing roles such as retail, hospitality, healthcare or contact centres is helpful, but not essential. You will also need to be available to work on a rotating roster between Monday and Saturday, with occasional Sunday shifts at the end of each quarter. Why you’ll love working at OUA OUA is a not-for-profit organisation with a strong people-first mindset. We offer meaningful work that changes lives while supporting the wellbeing, growth and belonging of our team. When you join OUA, you become part of a supportive and inclusive environment where your ideas are valued and your development matters. Flexibility and ways of working Hybrid working with three days working from home Workation leave, giving you the option to work from anywhere for up to 10 days each year Leave that supports you 12 weeks paid parental leave for primary carers, regardless of gender Additional purchased leave to support greater flexibility Menstrual and menopausal wellbeing leave with up to six additional paid days each year Inclusive leave to celebrate cultural or personal events Health and Wellbeing Discounted gym memberships and health insurance Annual flu vaccinations A paid Calm subscription to support your wellbeing Learning, growth and financial benefits Short term incentives and not-for-profit salary packaging, including novated leasing Subsidised study opportunities and study leave Learning and professional development opportunities How to apply OUA is committed to building a diverse and inclusive workplace. Our marketplace is for everyone and so is our team. We welcome applicants from all backgrounds and lived experiences. Even if you don’t meet every requirement, we encourage you to apply. You may bring strengths and perspectives we haven’t yet considered.

Responsibilities

The Student Advisor will engage in meaningful conversations with prospective students via phone, email, or chat to understand their goals and guide them through the study options and enrolment process. This role involves answering questions, providing support at every step, and collaborating with the team to continuously improve student support methods.