Department
Crown Dean of Students Office
About the Department
As one of the first schools of social work in the United States, the Crown Family School of Social Work, Policy, and Practice has shaped the field for more than 100 years. As part of the University of Chicago, the Crown Family School shares the University’s core values and distinctive intellectual culture. Crown Family School faculty, staff and students focus on identifying solutions to complex problems through the integration of research, training, and direct community engagement. Guided by an interdisciplinary tradition, Crown Family School scholars conduct innovative research to address interconnected social challenges such as educational inequality, health disparities, crime and violence, poverty, and child and family welfare—working at multiple scales, from individual to policy-level interventions. More than 8,000 Crown Family School graduates in the US and globally hold leadership positions in academia, at nonprofits, and at governmental agencies The Crown Family School is the home of several academic centers. These include the Susan and Richard Kiphart Center for Global Health and Social Development, the Urban Education Institute (UEI), the Center for Health Administration Studies, the Smart Decarceration Project, and the Employment Instability, Family Well-being, and Social Policy Network (EINet). More information may be found here.
Job Summary
The Dean of Student’s Student Affairs Operations Manager will lead, organize, and support critical administrative and graduate student affairs functions within an academic environment. This position will focus on the holistic management of the Dean of Students office as a whole, and will assist with high level operational, financial, and programming tasks for the department. The Student Affairs Operations Manager also plans and administers a variety of student services.

Responsibilities

• Serve as the initial point of contact for all students, phone, e-mail and walk-in inquiries. Responds independently to inquiries from prospective, new, continuing and alumni students. Resolves mostly routine and some complex inquiries.
• Monitor the Dean of Students listserv: answer and forward inquiries as needed.
• Assist with coordinating the UPass program.
• Order office supplies for the DOS and Admissions suite.
• Take lead in organizing main office areas, lounges, and supply and copy rooms for the Dean of Students and Admissions suite.
• Create and disseminate office communications including emails, newsletters/digests, and surveys.
• Assist Dean of Students staff with logistics and administrative tasks for signature events (Orientation, Graduation, Washington Week, Student Recognition Ceremony, etc.).
• Manage and coordinate process for certification of academic credentials for graduates obtaining state licensures.
• Performs administrative tasks pursuant to academic advising (course selection, waivers, pass/fail requests, substitutions, aid or billing, withdrawals, graduation applications, name change requests, and leaves and reinstatements) and case management administrative functions as needed.
• Oversee digital database management and records maintenance.
• Manage the Dean of Students, Diversity, and Inclusion’s calendar, front desk schedule coordination, and overall scheduling for the DOS office.
• Assist with financial tasks, including running regular financial reports, GEMS reconciliation, and student reimbursements; Process relevant students payments in Service Now.
• Manages student room reservations and coordinate as needed with facilities and event management team.
• Develops positive and active working relationships with internal and external constituents/vendors including but not limited to the Registrar, the Bursar, CTA, UChicago GRAD, and many others to create synergies across departments related to programming, resolution of student issues, and other matters of common interest.
• Assists with recruiting, training, scheduling, and day-to-day management of student staff.
• Assists with organizing or leading programs to build community within the DOS Team, and larger Crown community (Mixers, Open Houses, Team Retreats, etc.).
• Provides administrative support for office leadership. Stays informed of activities relating to programs and initiatives, apprising the leader of issues when deemed necessary. Coordinates information flow from leader’s office.
• Prepare special reports and summaries, assists in managing daily operation of the office, and may assist in developing administrative goals and policies.
• Coordinates special projects as directed by the leader. Prepares write ups for recommendations for operational and administrative problems. Prepares financial and/or administrative reports.
• Performs other related work as needed.

Minimum Qualifications
Education:
Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
Work Experience:
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.
Certifications:
-
Preferred Qualifications

Education:

• Associate’s or Bachelor’s degree.

Experience:

• One or more years of administrative experience in higher education, academic support, or a closely related environment is strongly preferred.
• Experience with PeopleSoft or similar course management systems.

Preferred Competencies

• Demonstrated flexibility and ability to multitask on frequent and constantly changing demands.
• Ability to effectively communicate with faculty, graduate students, and various administrative offices at all levels in the University.
• Excellent organizational skills.
• Attention to detail.
• Analytical skills.
• Ability to meet deadlines.
• Ability to maintain confidentiality.
• Ability to resolve problems.
• Ability to work independently and as part of a team.
• Knowledge of Microsoft Office Suite; Zoom; and various database systems
• Knowledge, awareness, and skills related to equity and inclusion.
• Knowledge of database management software.

Application Documents

• Cover Letter (required)
• Resume (required)
• References (preferred)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Administration & Management
Role Impact
Individual Contributor
Scheduled Weekly Hours
40
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Pay Rate Type
Hourly
FLSA Status
Non-Exempt
Pay Range
$50,000.00 - $64,000.00
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the

Benefits Guidebook
.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the
University’s Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via
Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago’s Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:
http://securityreport.uchicago.edu
. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637

• Serve as the initial point of contact for all students, phone, e-mail and walk-in inquiries. Responds independently to inquiries from prospective, new, continuing and alumni students. Resolves mostly routine and some complex inquiries.
• Monitor the Dean of Students listserv: answer and forward inquiries as needed.
• Assist with coordinating the UPass program.
• Order office supplies for the DOS and Admissions suite.
• Take lead in organizing main office areas, lounges, and supply and copy rooms for the Dean of Students and Admissions suite.
• Create and disseminate office communications including emails, newsletters/digests, and surveys.
• Assist Dean of Students staff with logistics and administrative tasks for signature events (Orientation, Graduation, Washington Week, Student Recognition Ceremony, etc.).
• Manage and coordinate process for certification of academic credentials for graduates obtaining state licensures.
• Performs administrative tasks pursuant to academic advising (course selection, waivers, pass/fail requests, substitutions, aid or billing, withdrawals, graduation applications, name change requests, and leaves and reinstatements) and case management administrative functions as needed.
• Oversee digital database management and records maintenance.
• Manage the Dean of Students, Diversity, and Inclusion’s calendar, front desk schedule coordination, and overall scheduling for the DOS office.
• Assist with financial tasks, including running regular financial reports, GEMS reconciliation, and student reimbursements; Process relevant students payments in Service Now.
• Manages student room reservations and coordinate as needed with facilities and event management team.
• Develops positive and active working relationships with internal and external constituents/vendors including but not limited to the Registrar, the Bursar, CTA, UChicago GRAD, and many others to create synergies across departments related to programming, resolution of student issues, and other matters of common interest.
• Assists with recruiting, training, scheduling, and day-to-day management of student staff.
• Assists with organizing or leading programs to build community within the DOS Team, and larger Crown community (Mixers, Open Houses, Team Retreats, etc.).
• Provides administrative support for office leadership. Stays informed of activities relating to programs and initiatives, apprising the leader of issues when deemed necessary. Coordinates information flow from leader’s office.
• Prepare special reports and summaries, assists in managing daily operation of the office, and may assist in developing administrative goals and policies.
• Coordinates special projects as directed by the leader. Prepares write ups for recommendations for operational and administrative problems. Prepares financial and/or administrative reports.
• Performs other related work as needed