KEY RESULT AREAS:

• Provide effective leadership and performance management of the client service and administration team at the College.
• Manage the provision of high quality, efficient and effective service delivery to students and staff.
• Coordinate all administration functions associated with orientation, enrolments, graduation, and general office management.
• Oversee the mid- and end-of-semester results process, including results processing, release of results, mid- and end-semester reporting, and the printing and distribution of certifications and transcripts, through coordination of various learning management and student management systems.
• Coordinate course and unit database management, class timetabling, facilities management, and system rollover each teaching period.
• Coordinate student evaluations in consultation with the Student Engagement and Success Manager, including the issuance of intervention and study plans, as well as identifying at-risk students through the at-risk rating system.
• Liaise with the Sponsored Students Manager to coordinate sponsored student reports and cultural attache communications.
• Manage administrative processes and record-keeping for credit applications and articulation agreements.
• Coordinate administrative processes supporting the academic team and delivery of the learning process.
• Ensure student administration filing and archiving procedures are accurately maintained.
• Identify opportunities for continuous improvement and assist with the documentation of business processes.
• Build and maintain effective working relationships with key College, Navitas and University partner stakeholders.
• Perform other duties as required.

QUALIFICATIONS

Qualifications and Selection Criteria

Please refer the Job description for details