Job title: Student and Academic Support Officer
Department: Student and Academic Services
Contract Type: Permanent
Grade: 6
Salary: £35,318.57 - £41,687.57 per annum (inc. London Allowance)
Location: Bloomsbury, London
Hours: 35 per week
SOAS University of London is the leading Higher Education institution in Europe specialising in the study of Asia, Africa and the Near and Middle East. SOAS University of London is positioned to play a leading role in reimagining higher education globally, with a new strategic plan in place as the basis for the renewal and revitalisation of the School which commits SOAS to both student responsiveness and research intensity. SOAS is moving towards a new model of international partnerships which is responsive to the transnational character of our global challenges.
About the Role
As a Student and Academic Support Officer (SASO), you’ll be the go-to person for both students and staff, providing full and comprehensive support across various programmes in one or more of our Colleges. You’ll ensure that all records are meticulously maintained and deliver top-notch customer service that aligns with our School’s procedures and regulations.

ABOUT YOU

What you’ll be doing:

• Enhance the Student Experience: By delivering high-quality information, support, and customer service, you’ll play a key role in making sure our students have the best possible experience.
• Maintain Excellence: You’ll uphold our excellent service delivery standards, contributing to a supportive and efficient academic environment via face to face communication, liaising with colleagues in person and via live Microsoft Teams.
• Data Management: You’ll be using systems to accurately maintain data and identify creative improvements
• Previous experience in a Higher Education setting is desirable, but not essential. What matters more is that you are a proactive detail-oriented administrator with excellent customer service skills.
• Managing Change: You’ll be working in a fast-faced environment that constantly adapts itself to improve the academic and student experience.

You can find further information on the key criteria for the role in the Job Description and Person Specification, along with a full list of duties and responsibilities, which can be found on the SOAS website

• Enhance the Student Experience: By delivering high-quality information, support, and customer service, you’ll play a key role in making sure our students have the best possible experience.
• Maintain Excellence: You’ll uphold our excellent service delivery standards, contributing to a supportive and efficient academic environment via face to face communication, liaising with colleagues in person and via live Microsoft Teams.
• Data Management: You’ll be using systems to accurately maintain data and identify creative improvements
• Previous experience in a Higher Education setting is desirable, but not essential. What matters more is that you are a proactive detail-oriented administrator with excellent customer service skills.
• Managing Change: You’ll be working in a fast-faced environment that constantly adapts itself to improve the academic and student experience