Student Assistant - Global Contact Center Support at Falck

, , Denmark -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem-Solving, Service-Minded, Genesys Cloud, Configuration, Project Management, Administrative Tasks, Meeting Minutes, Stakeholder Management, ServiceNow, Agile

Industry

Hospitals and Health Care

Description

You will: Support wide range of tasks, supporting our Contact Center Solutions team that manages all of Falck's contact centers across the globe (from Denmark and the US to Thailand and Sweden). Assist the team in handling various tasks, issues and requests related to Genesys Cloud and their equipment. Participate in meetings with global stakeholders, including contact center managers and supervisors. You will be responsible for taking clear and concise minutes to ensure everyone is aligned. Assist the team with essential management and configuration project related tasks. Handle various ad-hoc administrative tasks, keeping our work structured and on track with minimal supervision. This is not a typical administrative role. You will be a key player in ensuring our contact center agents have the tools and support they need to assist people every day. Your tasks will be varied, challenging, and essential to our success. Global Experience: Work directly with colleagues and stakeholders from around the world. Real-World Impact: Your work will directly support the Falck employees who help our customers every day. Business Insight: Gain a deep understanding of how a critical, global business unit operates. Exposure to Modern Tools: Get practical exposure to leading enterprise platforms like Genesys Cloud and ServiceNow. A Flexible and Supportive Environment: We offer flexibility to balance your work with your studies and provide a thorough onboarding to get you up to speed. Agile way of working: You will be part of an agile environment where we work iteratively, focus on continuous value delivery, and actively incorporate feedback from users and stakeholders In Falck we build on a legacy of more than one hundred years in healthcare and emergency services. With a presence in 25 countries, our 25,000 skilled professionals delivered more than 9.5 million services last year. We are committed to care, and to care for others, we need to take care of ourselves. That is why we continuously promote engagement, diversity, health, and safety among our employees. Every day, we work to advance sustainable healthcare. And every day, we turn care into action. Our global functions are integral to enabling the organisation to live our purpose. Through dedication and expertise, these teams support Falck in delivering care and making a meaningful difference in people's lives. If you are motivated by contributing to something greater, Falck is the place to bring care into your career.

Responsibilities

The role involves supporting the Contact Center Solutions team globally by assisting with tasks, issues, and requests related to Genesys Cloud and equipment. Responsibilities include participating in global stakeholder meetings, taking clear minutes, and assisting with management and configuration project tasks.